I have 2 problems with my new kindle: 1) Sometimes if I physically move it, it reboots itself. This happens quite frequently (e.g. if I change my sitting position while holding the kindle) and is driving me crazy. 2) The kindle frequently does not sync to the furthest page read, even if I invoke that function. It will sometimes sync to 1 or 2 chapters before the furthest page. What can be done to resolve this issue. This Kindle is less than 1 month old. I received it as a gift.

Amazon.com: Customer Discussions: Kindle Fire reset itself to ...

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Common problem with Kindle fire readers. Check this site for a fix:


Troubleshooting Your Kindle Fire HD 7

Hi,

I assume you mean kindle books you order online (not from the kindle itself?)

They are delivered to your Kindle based on what you have registered on line, not to your email. Therefore changing your email address should not matter (at least directly).

When you say 'moved' - do you mean moved house physically (which does not matter at all) or moved to using a new kindle? Assuming you mean a new kindle, you need to
A) make sure the kindle is registered to your Amazon account: go to home screen, touch top of screen to bring up menu and then press the 'three lines button', select settings. There should be option to register (you will need email address and password - so you need to make sure your online Amazon account has correct email address registered! This is where email change might be causing problems, but can be updated online)

B) when you order books online you need to select the correct kindle to deliver to in the drop down box next to the order button (it might be called something like "Paul's Second kindle")

You can access all books you have ever bought (for this kindle or any other) on Kindle paper white by selecting 'cloud' when on the list of books at home screen.

Hope that helps, if not please reply and explain in more detail what you are doing and what happens / does not happen

Hold the power switch for 20 seconds. Slide the power switch and hold it in place for 20 to 30 seconds before releasing it.

• You need to physically hold the power switch in its off position for this long. Doing so tells your device to "reboot," in essence, instead of merely shutting down.
• The reboot screen should appear as soon as you release the power switch.

Give the Kindle time to reboot. The Kindle will reboot within a minute or two. Be patient and give your device ample time to finish its reset.

• There is some possibility that the Kindle will freeze as it reboots. This may be the case if your Kindle stays frozen on the reboot screen for more than ten minutes.

Charge the Kindle. If the device freezes during the reboot or does not respond to the reset at all, plug the charger in and allow your Kindle to charge for 30 minutes or more.

• Make sure that your Kindle has enough time to complete a full charge.

Hold the power switch down again. After you finish charging the Kindle, slide the power switch and hold it down for another 20 seconds.

• The reboot screen should appear again. Give the device a minute or two to reboot before checking it again. This should complete the reset.

I’m happy to help further over the phone at https://www.6ya.com/expert/jonathan_828b54f422cbefdd

Prerequisites:

1. Kindle Fire HD 7", Kindle Fire HD 8.9" or Kindle Fire 2
2. Rooted Kindle: http://forum.xda-developers.com/show....php?t=2069117
3. Google Play: http://forum.xda-developers.com/show....php?t=2069329

Custom Locker Step 1. Using Google Play, search for "No Lock". Download and Install No Lock - You may use this link to verify the software: https://play.google.com/store/apps/d...d.nolock&hl=en

Custom Locker Step 2: DO NOT Open No Lock, it will fail. Next, go to the Kindle, open up ES File Explorer or Root Explorer

Custom Locker Step 3: Be sure to enable Superuser on ES File Explorer. Navigate to /data/app, find org.jaf.androidnolock-1.apk - long press on the APK, select Move or Move To. Next, Move org.jaf.androidnolock-1.apk from /data/app to /system/app.

Custom Locker Step 4: Next find org.jaf.androidnolock-1.apk in /system/app. Long press and Choose Permissions (on Root Explorer) or Properties (on ES File Explorer). Change the Permissions to: Owner: Read Write Group: Read Others: Read - Click OK to apply the Permissions.

Custom Locker Step 5: DO NOT Open No Lock. Pull down the Upper Status Bar, Select More+, Select Sounds & Display and change the Screen Timeout to: Never and then reboot the Kindle.

Custom Locker Step 6: Once the Kindle is back to the desktop, open No Lock which is found in the Kindle Apps, select "Locking disabled".

Custom Locker Step 7: Using Google Play Search for MagicLocker Main which you can find here: https://play.google.com/store/apps/details?id=mobi.lockscreen.magiclocker - Download and Install Magic Locker Main

Custom Locker Step 8: Be sure to enable Superuser on ES File Explorer. Navigate to /data/app, find mobi.lockscreen.magiclocker-1.apk - long press on the APK, select Move or Move To. Next, Move mobi.lockscreen.magiclocker-1.apk from /data/app to /system/app.

Custom Locker Step 9: Next find mobi.lockscreen.magiclocker-1.apk in /system/app. Long press and Choose Permissions (on Root Explorer) or Properties (on ES File Explorer). Change the Permissions to: Owner: Read Write Group: Read Others: Read - Click OK to apply the Permissions.

Custom Locker Step 10: Using Google Play Search for MagicLocker Theme - Download and Install a few Themes that interest you. I use Starry lock screen and Jelly Bean lock screen.

Custom Locker Step 11: Launch MagicLocker Main, click on Next, Next, Next - You will now see a popup, click Next and choose Clear Defaults until it Grays Out, click on the picture of a house (Home Button), you will be asked which Launcher to Use, you choose MagicLocker Main <Select Default>.

Custom Locker Step 12: Launch MagicLocker Main, sometimes you are taken to your regular Launcher App, if this happens repeat Step 11. Select "Lost Robot Music" and click Apply. Next MagicLocker applies the Theme and asks if you would like to Customize it, answer Yes or No depending on your interests. I selected No so we can move on. You can always customize it latter.

Custom Locker Step 13: Next MagicLocker will show you an example of the Theme. Unlock it by pulling down the circle in the Android Picture.

Custom Locker Step 14: Now we need to customize the way MagicLocker reacts when you unlock to the Left which is a Phone Call and when you unlock to the Right which is a SMS Application. Unlock straight down just unlocks the screen.

Custom Locker Step 15: OK, lock the Kindle by depressing the Power Button for 1 brief Second until the screen turns black. Depress the Power Button briefly again, you will see the lock Screen. Unlock to the Right, next you are asked which is your SMS Software, I use Go SMS Pro. Check the Box to "Always use this application". Unlock to the Left, next you are asked which is your Phone Software, I use Google Voice and Groove. Check the Box to "Always use this application".

Custom Locker Step 16: Next, let's install the Themes. Find the name of the Themes you downloaded in Step 8. In this example we picked Starry lock screen and Jelly Bean lock screen. So go into the Apps. Find Starry lock screen, click on Starry lock screen and select "Install this theme". The installer will process and you will be back at the MagicLocker main Theme Menu. Exit MagicLocker, then go to Apps, find Jelly Bean lock screen, click on Starry lock screen and select "Install this theme". The installer will process and you will be back at the MagicLocker main Theme Menu.

Custom Locker Step 17: Now we need to let MagicLocker know what is your Default Launcher, so launch MagicLocker, find Preferred Home Launcher, click on Preferred Home Launcher and select your Launcher, we use Nova Launcher Prime.

Custom Locker Step 18: Let's eliminate the Ads from ever appearing again. Open either ES File Explorer or Root Explorer, navigate to /system/app find the dtcp_apk.ap, long press dtcp_apk.apk select Rename. Rename dtcp_apk.apk to dtcp_apk.old.

Custom Locker Step 19: Reboot the Kindle.

Custom Locker Step 20: Whenever you reboot, the Kindle Fire Framework starts before anything else, so you may see the Kindle lock screen at Reboot IF you do not let everything start. If you can not wait 5 to 10 minutes, unlock it and let all the services start, usually 10 minutes is sufficient. Once you unlock it, you will notice there are no more Ads! After 10 minutes No Lock Service kicks in and disables the Kindle Fire Lock Screen. We have attempted to play with the start-up timing and ended up with Framework missing, so Amazon was smart when they thought out this function. Also, the service that controls the lock screen is part of the same group that displays the Kindle Framework when you unlock it. Finally, if you do wait 10 minutes you will never see the old Kindle Fire Lock Screen!

That is it! Next we will offer you a solution with the stock lock screen but you will need high resolution photos to make it function properly. Be sure to look at our new Backup and Recovery Software for the Kindle Fire Series: http://forum.xda-developers.com/show....php?t=2096888

I had the same thing happen to my kindle. I contacted amazon customer support and within the week they sent me a replacement kindle free of charge!

This looks like a hardware defect covered by the 1-year limited warranty, assuming you did not mistreat your device like dropping it into a bathtub or running your car over it a few times.

Contact Amazon Kindle support:

• In the United States: 1-866-321-8851
• Outside the United States: 1-206-266-0927

In general, you will need to deliver your Device, postage paid, in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you deliver your Device for warranty service, it is your responsibility to backup any data, software, or other materials you may have stored or preserved on your Device. It is possible that such data, software, or other materials will be lost or reformatted during service.

Your Kindle will be repaired, replaced, or refunded.

Is your kindle in an unlighted cover? Amazon Kindle support suggested to me that this exact problem may be caused by interference with the metal clips that hold the kindle cover on. After taking it out of the cover, it works just fine! This does not happen with the lighted cover apparently.
They also suggested NOT turning it off when finished reading. Hit the home key and walk away. After about 10 minutes, it will power down to sleep mode on its own. Hopevthis helps.