They're right, you don't want to control the whole thing with a single incandescent dimmer. First of all, the fan-speed and the lights will all be controlled by the same dimmer setting (dim low, low fan-speed - dim high, high fan-speed) - and the dimmer's not rated to control fans anyway which can result in exactly what they said.
There is a Skylark control, the S2-LFSQ- where half the knob controls the light, the other half controls the fan. The only problem you may (and most likely) have is that in order for that to work, between the electrical box for the dimmer and the fan, there needs to be seaparate wire run for the fan, and a separate wire run for the light so that the dimmer can individual control both.
If that's a problem, I recommend the MA-LFQM-, which includes a module that you install in the ceiling with the fan. The wall switch it comes with speaks to that module, and gives you independent control of the fan and light without having to install new wiring. I have one of those myself, I've installed one in one of my friend's houses, and they work pretty well and then you don't have to worry about what wires you've got in your wall.
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