DELL COMPUTER W/ Home XP w/sp3 - Recognizes both DVD and CD/RW but NEITHER will recognize or read. ALL UPDATED DRIVERS Loaded, Bios is Latest available. ATAPl iHAP222 DVD/CD and SONY CD-RW CRX217E are the equipment. they have been uninstalled and reinstalled ... is this a DELL PROBLEM that doesn't allow upgrade or replacement of their Originals? is it time to to trash and move on? fighting this for weeks and YES they have work before and do work in OTHER NO NAME computers

please check what type of dive it is cdrw/dvdr or only COD -rom...if only cd rom it will not read DVD's...go to run ...then type msinfo32 then components finally under check the type of CD/DVD drive installed...if everything is ok...reinstall the chipset drivers....thanks...also if u can check in BIOS if the drive is getting detected.

check the jumpers are on master slave or both on CS Cable Select

Try to find application that load the CPU at 100% by seeing TASKMANAGER.

To start TASKMANAGER press CTRL+ALT+DEL on the keyboard, select PROCESSES TAB, click on CPU to order by CPU load and find process that come near to 100%.

Common problem associated with XP SP3. After updating to SP3 there's a probem with CD/DVD recognition. Here's the Microsoft patch below:
http://support.microsoft.com/kb/925196#fixit4me

Best of Luck!
Greg

Ok, you need to go to device manager and uninstall the dvd and all drivers.reboot...xp will tell you it found new hardware...allow it to auto update...it will reinstall the drivers.If this does not work.uninstall drivers for dvd reboot go to dvd manufctor web site and download new ones .Confused or need more help just get back to me.HAPPY NEW YEAR AND THANKS FOR USING FixYa.RICHARDM69

1.Try to update BIOS Firmware
2.Reinstall OS and latest Drivers

What PC ,
HP Pavilion Media Center TV m8100n Desktop PC
what OS, we cant guess, OS, ever. say it. please.
then we can talk. it came new with XP/VISTA/W7
which one is yours? (then and now, did you upgrade to w10 for free? we cant guess that either,)


"regardless of type (DVD )" does that mean , using program manager
explorer, (my PC, my computer,app) cant see files on a real
store bought DVD? or cant read any windows disks, real install DVD? from HP or MS?
or cant read DVD-r , Only, ? be more clear on media, even give a real example .
like my computer app runs and sees it but media player don't.

ill guess XP and real DVDs can not be seen by ANY means.

if running XP , why? XP is not only a Virus magnet ask (UK hospitals that fun....)but also , has no support or is buggy on many DVD drives made. and also many USB ports and devices can be dead on XP, XP sux really... and vista close 2nd
If not on W7, upgrade it now, and win. really.

if not already.
never post lacking OS or the post will go NOWHERE fast.

there are patches for XP, for 16 long years, endless.
HP has none
MS has none, (ok 1)
you just dig them up from the toxic internet of viruses..
the toxic soup.
got SP3 from XP that is mandatory in all cases, and the reg patch for DVDs. yes, there is one.
as is the one and only, 3 month old MS patch to stop
the RANSOMEWare. attacks.

what OS what OS what OS?

Hi Chellu,

Looks like the drive was a lemon. The laser lens used to read cd's and dvd's are seprate and seems loke the one for cd is gone bad. if your pc is in warrenty cal the manufacturer and have them replace it. if not in warrenty open the chassie see if the drive is connected with a wide ribbon cable(ata) or a two pair green or blue wire(sata). depending on that get a new one from radioshack or something.

I hope it helps!!
cheers

Did you try a DVD firmware update? Some dvds need new firmware to reconize some DVDs

1st question... does the cd-rw recognizes (read) standard cd's... if so it just a driver prob.. if not then find the incidence of the device in the Device manager, delete it and restart thecomputer. Also.. you may go to the dell website and re install any available driver. One last measure... rare but sometimes the connection are loose and not seated properly..

Turn off the computer, unplug, open case push on ALL the connectors and are seated..(including memory)....

If all that fails then its a bad drive... also rare but a lot more common with mass produced comp. It may still be under warranty and at worst ;you may have to pay ship and handling.

pleas email and notify fixya if this helps.