No, unfortunately that is a problem with the hardware, software would not prevent the lens from retracting.
If it is within manufacturer's warranty (usually 1 year) take it to any Best Buy they will send it out to the mfg for you to have it repaired, also you can pay if it is out of warranty.
Good Luck!
Hello!!!
please remove your batteries and press the power button for
few seconds and replace the batteries now and try switching on ...
Regards
Smilemaker.
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Mine is doing the exact ame thing...
i have the same exact problem down to the last button being the only one that will work..weird.
the same exact thing is happening to mind, even the last button is the only one i can push to make it do anything, its very odd. how much does it cost to get this fixed?? i cannot find the receipt for it.
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