Try pushing in on the door slightly incase something is in the way inside the washer. If that does not help, you will need to manually open the door with the emergency pull cord. Once the door is opened you will need to have the door lock assembly checked to determine the cause of the failure. If the door latch needs replaced there are 2 available depending on the serial number. Part number 22003593 price $65.86 is for series up to 10, 22004435 price $87.48 is for series up to B4, compare to the first 2 digits of the serial number to choose the right part number. Please see the images provided below for more details & instructions on replacing the door lock assembly if needed.
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