Click start control panel sounds and audio,volume you can adjust the volume also
advanced,speakers select appropriate speakers or
audio you will find 3 drop down lists make sure you have selected the right speakers also control panel,administrive tools,computer management,device manager scroll to sound,video and game cotrollers could be a yellow question mark? right click to re-install drivers
hope this helps
Maybe your build in speaker is not working or the soundcard driver is not properly installed...
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