My machine says Drum Error, refer to trouble shooting for maintenance?

depending where you are in the world it might be call service
in the user book the trouble shooting section
just about every fault shown says call service
hand book ..68 pages
trouble shooting starts at 47
http://www.kyoceradocumentsolutions.com.sg/dl/wp-content/uploads/2014/11/FS-2000D_BOG_ENG_1.3.pdf

If you have the manual follow the steps for trouble shooting.
It will tell you to remove the drum, remove toner, clean corona wire and reinstall. If that does not solve the issue it will recomend replacing the drum. You can check your drum life by going to menu- press machine info, choose option 3 drum life and press ok. This will show you the remaining percentage of your drum if the number shows less than 25% replace the unit.
If it shows more than 50% you can reset the drum counter allowing the machine to read it as a new unit.( Bare in mind this will change the usage meter back to 100%, you will have to keep an eye out for print defects or light pages as this will signal the end of the drum life) to reset page counter remove the drum from the machine, with the front door open press Clear/back until the lcd displays reset drum yes? no? press 1 for yes and reinstall drum. The machine will cycle until ready; if this still has not cleared the message you will need to contact brother for a manual reset or service.

Drum Error:

The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit.
(See Cleaning the corona wire on page 122.)

or

The drum unit has reached the
end of its life.
Replace the drum unit.
(See Replacing the drum unit on page 130.)

and/or

Open the front cover
press Clear/Back
Press Start, then 00
after the screen show "accepted"
close the front cover and you are good to go.

Replace the drum unit

You need to clean the corona wire.

Open the front door.
Remove the drum unit
Look on the Drum unit for a small blue or purple square slider, sitting in a horizontal slot. This is the Corona cleaner.
Slide this back and forth a couple of times, returning to the original start position
Put it back together and try it out

Good Luck!

you should manually reset your PURGE COUNTER to ZERO so that your printer will work again. Follow these steps:

Unable to Clean error means purge counter is already full. Please refer below for the instructions on troubleshooting your machine.


1. To enter MAINTENANCE Mode: Press MENU, MONO START, 4X on ARROW UP. (within 2 seconds).
2. Using arrow up button look for the following:
a. 8 then press SET
b. 0 then press SET
3. Using MONO START, just press it until the word "PURGE XXXXX" comes out.
4. Using arrow up button look for the following:
a. 2 then press SET
b. 7 then press SET
a. 8 then press SET
b. 3 then press SET
This is to reset the purge counter. Then press stop/exit
5. Using arrow up button look for the following:
a. 0 then press SET
b. 1 then press SET (To reset unit)
a. 9 then press SET
b. 9 then press SET (To exit Maintenance mode)

press menu then start bk copy then fourtimes arrow-up button (tel.index) quick after another.

machine will be in maintenance mode and lights will flash.

press start bk copy in case machine wont directly display the error code.

Error starting with 4 means defective print head.
Error starting with 5 menas defective purge station or cycle problems.

both error series means: you need a new printer...

Brother Error Codes
RAM clear (most models)
Quickly press function * 2 8 6 4
Display should read maintenance
Press 0 1 for a full ram clear, or 9 1 to retain user data
Display should read reinit for a few moments then redisplay maintenance
Press 9 9 to exit the maintenance mode
Other maintenance mode switches:
01 ram clear (see 91 below)
02 scanner initialize (feed a white sheet, then a black sheet)
05 white level
09 print test
10 modify soft switches
11 print configuration list
16 panel test
19 CML test
20 signal test
21 tonal test
23 filter RX
54 scan edge
55 scanner area
66 test print memo
75 display drum life (if enabled on laser models)
76 reset drum life counter (laser models)
91 parameter initialize (user programming remains intact)
95 protection
B2 error = scanner or power supply error
Brother 950/980: On copy or transmit they may produce black pages. Prone to bad scanner (CCD). Brother may provide a replacement CCD at no charge to the original owner. Sometimes leaving the unit unplugged for a few hours will solve the problem temporarily.
Brother HL600 series laser printer toner will work in the laser fax & multifunction machines (part number TN100HL = TN100PPF). Drum units may be interchangeable as well (?).
Brother 1350/1550/1950: Problem: Record paper jams. Solution: Replace upper shoot. P/N UF6058001. Although there seems to be nothing causing the jam, the upper shoot gets stress marks on the ends. Replace even though it is not broken. (Thank you David Price, [email protected])
Thermal Transfer Machines: Only one side of the page is printing. Caused by the printhead latch being cracked. The latch is blue in color there is one on each side of the printhead, replace both latches

What error does the display show up exactly?