Recently started using envelope feeder, and when envelopes (business size) exit fuser they had crease on trailing end of envelope. Replaced fuser unit, but it made no difference. Are there any adjustments available to resolve problem? Thanks.
TJ
Open the back of the printer and there are grey tabs you have to push down on the green levers. This is a must or the envelopes will always do that. Push down both the grey tabs. One one each side.
Did you try the different types of envelopes in the : Properties / Device settings ? sounds like there is too much pressure for that envelope try changing the type of envelope and see if it makes a difference.
• Successful printing on envelopes depends upon the
quality of the envelopes. When selecting envelopes,
consider the following factors:
- Weight: The weight of the envelope paper should
not exceed 90 g/m2 or jamming may occur.
- Construction: Prior to printing, envelopes should
lie flat with less than 6 mm curl, and should not
contain air.
- Condition: Envelopes should not be wrinkled,
nicked, or otherwise damaged.
- Temperature: You should use envelopes that are
compatible with the heat and pressure of the
machine during operation.
• Use only well-constructed envelopes with sharp and
well creased folds.
• Do not use stamped envelopes.
• Do not use envelopes with clasps, snaps, windows,
coated lining, self-adhesive seals, or other synthetic
materials.
• Do not use damaged or poorly made envelopes.
• Be sure the seam at both ends of the envelope
extends all the way to the corner of the envelope.
Envelopes with a peel-off adhesive strip or with
more than one flap that folds over to seal must use
adhesives compatible with the machine's fusing
temperature for 0.1 second. Check your machine's
specification to view the fusing temperature, see
page 82. The extra flaps and strips might cause
wrinkling, creasing, or jams, and may even damage
the fuser.
• For the best print quality, position margins no closer
than 15 mm from the edges of the envelope.
• Avoid printing over the area where the envelope's
seams meet.
Place the side to be printed facing up.
Envelope Preprinted paper Transparency
Punched paper Card stock Letterhead paper
Labe
open the direct paper try on top of your A4 paper try by pushing it!
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