You will need to replace the screen, it has whats called a "digitizer"(it is what take the input from you finger and selects the corresponding selection on the screen), I would presume this is damaged.
You can get the part at android Repair and there is a guide that shows you how to put in the part at tablet Repair Guide.
Yes there is 3 screens ,the touch or digy ,top screen and main lcd it siounds like the digy easy to do
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SERIAL NUMBER
YFG1113140674
NEED TO REPLACE THE BLACK BORDER AND SCREEN ON THE TABLET THE BORDER FROM THE DROP AS SOME OF THE INSIDES SHOWING ITS THE SIDE WHERE THE VOLUME BUTTONS ARE THE SCREEN AND BORDER WAS JUST CRACKED FROM MY SONS FIRST DROP THEN THE SECOND DROP IS THE ONE THAT SHOWN THE LITTLE INSIDES
it was sat and stepped on by 100 pounds of weight
cracks- turn black
un-cracked - turns white
It is charged and turns on but when i turn it on, it shows a light gray screen then goes to a dark gray screen
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