Hi here are a couple of videos that may help insert the unit if you still have problems i suggest contacting quinny as the may be a fault with the wheels or frame
they should just slot in once you have pinched the two buttons this makes it easier to slot into the frame
http://www.youtube.com/user/dorelengineers#p/u/7/GUY6QO4w54Q
http://www.youtube.com/user/Kiddicare#p/search/0/X0Sk6A9nt4E
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