This is probably pilot error. There are a bunch of things to do to setup this correctely. I would recommend looking at the videos about mixer setup on YouTube. There is a procedure you go through that is COMMON to most brands of the mixer. The fact that the volume meters aren't working at all implies a problem that the mixing buss is not receiving audio. Turn trim gains up, turn the faders both the channel and the main up, and UNMUTE the channels of interest and you should be getting audio through the unit. ALso does your headphone jack work?
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