Ink cartridge error message says "incorrect" it's

were they 'refilled' cartridges ? Lexmarks are sensitive to that...they have a chip in their tanks that you have to change/reset....you can't just refill them with ink.

Tallon41

Is it a factory new cartridge, or was it refilled somewhere?
It's more likely to be bad if it's a refill. If it wasn't the Lexmark label on the box, it's a refill.

Put the old one back in to see if you get the same error. If you get no error, your new cartridge is bad, get a replacement.

Original Printer manufacturers do not recommend refilling in cartridges.
Different inks used in different cartridges differ in density, color, acidity etc. Usually refilling ink is made as universal ink. i.e. They produce the ink for 'any printer'.
The differences in the original and refiling inks might lead to the printer not recognizing the ink level.
Either buy a new cartridge or just ignore the messages.

You might have put it in incorrectly. Sometimes it could be as simple as taking the cartridge out and putting it back head but make sure it is snapped in correctly. Also, you could try unplugging the machine, taking the cartridge out and then replacing it once the machine is on. That could work as well. If it doesn't let me know.

The cartridge is electronically dead. This is a common occurrence from improper refilling. To be correctly refilled it must be done under a vacuum to prevent air from entering the print head, which has likely happened. As ink flows through the print head it acts as coolant in an engine, when air is introduced the print head cannot cool, over heats, and ruins the cartridge. These cartridges are difficult enough for us professionals to refill successfully, my recommendation is to leave it to us, or buy original. A refilled integrated print head cartridge will always continue to read as empty because there is no way to reset the cartridge, the manufactures do this on purpose. Lexmark cartridges in general are designed to only last one cycle anyways, multiple refills is attained only with proper technique.

Lexmark 36 and 37 cartridges cannot be refilled. When your ink levels drop below a certain point your printer deactivates the electronics on your cartridge so you cannot refill them. I own a Cartridge World ink refilling shop and I sell Lexmark originals for the 36 and 37 because of this reason. Unfortunately you purchased a machine that you have to buy expensive original ink for. You need to buy Lexmark original 36 and 37 to get your printer to work. As a refiller I never recommend someone buy a Lexmark printer if they ever want to use refills.

Ink cartriges have chips in them, if the printer does so many prints without getting the "I've had a new Original Cart fitted" it will stop untill,you give it one, regardless if there ink or not

Im afraid it doesn't care that you only need to use the colour cartridge, it is designed to cost you money and make money for lexmark not refillers.

Welcome to our modern world, manufactures make the ink hard to recycle by incorperation of expensive chips that makes refillers, unable to make a easy dollar, because if that want to make cartridges that work they must also fit the expensive chip.

All empty cartridges have a little ink left in them because getting air in ink lines is not a thing we want.

“Lexmark does not support the refilling of its ink cartridges. Refilling the ink cartridges can cause them to leak, thus clogging or even damaging the print head. Any damage to your printer caused by refilled ink cartridges may not be covered under warranty”. Please use genuine Lexmark cartridges for best results.

Lexmark builds intelligence into their cartridges and printers to prevent the use of refilled cartridges.

Lexmark has never approved the use of anyone else's ink for their printers primarily because there is no way to prove the quality of the ink.

Please purchase a Lexmark cartridge.

it is because the cartridges are non refillable..... they have a memory chip in them and can not be refilled except by lexmark thru their recycle center