Hi Sathish, I work for the Ionic Pro company. What country are you trying to use the unit in? This will help me determine how to assist you. Thank you, Mary
Please feel free to email me directly at [email protected].
Thanks for your response.
I live in India and the Voltage Capacity here is 220V.but I bought this Ionic Pro from Chicago (110V), so I use a Step down converter along with Voltage Stablezer to get a constant 110V, which support up to 750W.
I have been using the step down converter for other purpose as well, and I don't see a problem with that. However I recently noticed for last two days that when I turn on the Ionic Pro at 4 or 5 AM in the morning, It works for long hours until I switch off, however when I turn it on during the Day time, it switches on with blue light and immediately after 3 to 6 Seconds, it turns off.
I really loved this product, but for some reason I couldn't make it work. I badly needed it for my kid since she has wheezing problem
×
282 views
Usually answered in minutes!
Hi, I live in India and the voltage capacity here is 220V, so I am using Step down converter and voltage stablizers to get constant 110V and it supports up to 750W.
I have been using converters for other products as well, so converter is just fine.
With Ionic Pro, when I switch it on, the blue light comes up and after 3 to 6 seconds, it turns off again. I did the troubleshooting as mentioned in the manual, however it didn't resolve.
I just noticed that my Ionic Pro works with same setup, when I switch it on at 4 or 5 AM in the morning, but not always. During the day time, it is impossible to turn it on.
I really appreciate your response
×