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Lexmark Master
1,679 Answers
- Posted on Feb 15, 2011
Re: Lexmark c534dn unsupported cartrige
This error message appears on the printer screen when the printer thinks
the wrong toner cartridge is installed. To clear it or identify a
service requirement, follow the steps below. NOTE: If you succeed in resolving the problem at any stage during the procedure, you not need to perform the remaining steps.
- Open the top front cover of the printer. If the display DOES NOT read Close cover or Insert cartridge, the 32 error is not caused by the toner cartridge and printer service will be required to fix the problem.
- Make sure the correct toner cartridge is installed for this printer model.
- Check Lexmark for a list of compatible cartridges for your printer.
- If the wrong toner cartridge is installed, remove it and install the correct one.
- If
the correct toner cartridge is installed, it may not be seated
correctly. To ensure that this is not the cause of the error, do the
following:
- Turn off the printer.
- Reseat the toner cartridge.
- Close the lid.
- Power the printer back on and check the display.
- If
reseating the toner cartridge does not clear the error message and the
error started as soon as you installed this particular toner cartridge,
the cartridge may be broken. You can check this as follows:
- Power
off the printer and then reinstall the old cartridge. (You can also try
a different new cartridge to see if that clears the error.)
- If
the error does disappear, the problem may lie with this cartridge.
Please contact the point of purchase, especially if the cartridge is
brand new out of the box.
- If the error cannot be
cleared by putting in a new toner cartridge or one that is known to be
working, the printer may require service to fix the problem.
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