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Were you able to get this fixed yet? I have one and its a nightmare. You may have a motor not homed. Check to make sure a can is not jammed in the slot your trying to vend.
Data Problem. hold reset button on inside of door while switching machine on. keep holding button down until it asks for a password(0000) or says system management.
If you use the milk feature, please make sure that you rinse after making a milk drink or the machine will automatically request a milk cleaning cycle which is different than a rinse. For example if you make a milk drink and you skip the rinse cycle and leave the machine without rinsing for more than 20 minutes it will schedule a mandatory milk cleaning cycle.
It is okay to skip milk rinsing if you are making drink after drink as long as you rinse after the last cup.
Hope this helps you out.
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Cerini Coffee Services www.CeriniCoffee.com
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