Hello - This is going to be a 'hard' fix -- the zoom/focus has a motor which slides the lens in/out.
If that is stuck only a qualified repair person can replace/fix. - It's the only moving part of the camera. Ray
Here's a fix I got from Panasonic, I figured I would post this since I haven't seen this anywhere on the web and this post was the highest hit on google
Based on the information that you have provided, we suggest that you perform the following operation:
1. Turn off the camera 2. While off, turn the zoom button fully to the left or right (hold for about 3-5 secs) 3. Release then turn the camera back on... At this point in time the lens should retract. If it does not, repeat the previous steps however, press the zoom to the opposite direction than you did the first time around. If this does not resolve the issue, we recommend the product be sent to our Customer Service Center.
This seems to work for me. The lens retracted back in place and my camera resumed working.
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