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This appears to be a Stairlift as opposed to a 'Seat' vehicle issue. Seat is a Spanish car maker, so..... I edited the question for clarity and moved it from 'Seat' to 'Acorn Stairlifts'.
I would say it is possibly three things;
Your weight exceeds the safe working load.
Wear in the rollers on the chair.
Faulty manufacture or installation.
You need professional repair, new rollers and track section.
Select My Acorn TV on the top right of the Acorn TV website
Select Manage Account in the dropdown menu
From here, you can review your account status, change your email and/or password, cancel your membership, update billing information, apply a promo code, and more.
I hope I am correct in thinking your stair lift is an Acorn model 180.
This is the link to the Acorn 180 user manual (PDF format, Adobe Acrobat Reader software needed - free); https://fccid.io/2AFDQACORN180REMOTE/User-Manual/Users-Manual-2699943
It looks like a key is needed to turn the unit on and off. The switch for moving up or down is on the right side arm. Is that what you are asking about?
If my reply does not answer your question, I suggest you contact the Acorn dealer nearest where you reside and ask your question.
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