.PNG stands for "Portable Network Graphics". Sounds like the sender may have scanned the document, and sent the scanned document to you? Scans will come out as either .png, .jpg, or .pdf formats.
If the file is a .png, you won't be able to edit in MS Word.
Another thing to check - Make sure when you are working on a Word Document, you are saving it as a .doc file.
- Open MS Word Document
- Do your editing
- Click on the "Fille" button, and then select "save as" option
- In the window that appears, next to the "save as type" wording click on the down triangle to see different formats to save. Select ".doc"
Bottom line... tell whomever is sending the emails with attachments, to send you the MS Word file, not a scanned file.
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