Usually for brand new phones, the battery needs to be charged for two hours. But if you found out after it's been a while and it's not charging, make sure the battery is inserted correctly. If it's and the led is not on or no charge indicator, do the following, take out the battery, unplug the charger from the phone, press and hold the power button for five seconds. This drains out the battery. Now put the battery back in, plug the charger into the phone and let charge. Don't worry if it doesn't recognize it immediately. I hope this helps
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