Hi.
You can download the user manual here:
http://nds1.nokia.com/phones/files/guides/Nokia_6020_UG_en.pdf
If the problem is bigger you can download "Nokia Suites for your PC"
and then try connecting the phone to the PC.
If you succeed try to update the firmware.
For further help please provide more details to the problem.
Regards,
Achil
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