My Hotpoint Aquarius WM62P won't drain. I lowered the drain hose into a bucket and it drained so it's the pump or filter right? So I unscrewed the lower back panel to locate the pump and filter but I can't get the gold coloured spring clamps off to access either the pump or the filter. Any tips?

hello you will have tip it on it's side slightly so you will need to people do this and reach from under neath hope it helps

regards
shaun

The possible problems here are blockages or pump failure. Blockages are the more likely explanation but pumps can fail. If the washing machine will not empty the water out you may also not be able to open the door on some washing machines although these days it's much rarer to have a pneumatic lock on the door due to cost cutting (if a washing machine has a pneumatic door safety lock a rubber hose is connected to the door interlock from the pressure chamber bottle on the tub - water in the tub forces air up this tube and locks the door, which is released when the water is pumped out and the air pressure drops).
Some washing machines have a filter at the front of the machine that can be checked for blockages. Sometimes the filter is hidden behind a removable trim or panel at the base of the front panel. If your washing machine has a water pump filter and a filter drain hose you should be able to drain the water from the washing machine into a bowl without moving the washing machine. Open the pump filter flap and pull the small drain hose forward. Take the bung out and drain into a bowl. It's likely to be painstakingly slow but at least you don't have to try and pull out a heavy washing machine full of washing and water.
If your washing machine doesn't have a pump filter, or it has a pump filter but no draining hose then it's a bit trickier. To drain the washing machine, you will need to remove the drain hose from the drain pipe at the back of the washing machine, and lower it into a bowl or bucket. Many plumbers now plumb the drain hose into the U bend directly under the sink instead of a separate waste pipe at the back of the washer. If yours is connected directly to the u-bend, you can usually unscrew it easily. Remember though, that with the pipe disconnected from the U bend, any water poured down the sink will flood out into the cupboard until the hose is reconnected.

Once you have drained the water, you need to check for blockages in the pump by unscrewing the pump filter. If none is found, sometimes a blockage can occur in the plastic connector that the drain hose is connected to at the sink end (if connected this way)
Once you have the drain hose disconnected and lowered into a bowl or bucket the water should siphon out as long as the pipe is low enough. You are likely to get several bowls full of water from the washing machine. If little or no water comes out then it may be blocked by an item of clothing like a sock and it won't be possible to empty the machine this way or it is going to be a long process.
Once the last bit of water has drained out, the washing machine may now spin as the safety system for preventing a spin while water is in the machine will now recognize the water has gone and allow a spin. Keep the pipe low down and in the bowl or bucket and put the washing machine on a spin only program. Note, this last step is not strictly necessary as once drained, the door should open. However, you might prefer to try to spin a few more bowls of water out.
Clearly if you put more water into the machine it is likely to fail again until the fault is rectified but these instructions should at least get the clothes out.
Other possible obstructions could be inside the sump hose leading to the water pump. Many Hotpoint washing machines have a filter inside the sump hose which gets blocked. Finally, the pump itself can be faulty.

Could be a blocked pump or outlet hose, remove the hose and lay it down to floor level to drain off water, then remove lower rear cover of washer, and remove the hose from the pump, see if it nis blocked, couls also be a faulty pump.

if water is in drum then door wont open,drop drain hose to floor level into bucket to drain manually, then check filter or pump is it running ok if not is it stuck some thing in it , hot wash is cold water inlet ok or is this due to again faulty pump ...

HI.
You need to check the pump filter.
Remove lower rear panel of washer.
Remove large black hose fastehed to bottom of drum
Remove and clean filter inside hose.
Remove hose onto pump, and check for blockage or obstruction here as well.
Check drain out let hose is not blocked.
Please rate my solution/.
Thankyou.

To access thr pump and filter, remove lower rear cover of washer.
The pump and filter are located at the bottom rear right of washer.
To clean filter, remove large black hose onto drum, and clean filter inside hose.
Hope this helps.

Remove lower rear panel of washer. Lay the drain hose down into a bucket or bowl, and drain all the water out, so you do not have a flood when you remove the hose.
Locate, and remove large black hose on bottom of tub. Remove plastic filter inside, and clean. Check pump also. Refit filter and hose.

Plz rate if helped.

Remove lower rear panel of washer. Lay the drain hose down into a bucket or bowl, and drain all the water out, so you do not have a flood when you remove the hose.
Locate, and remove large black hose on bottom of tub. Remove plastic filter inside, and clean. Check pump also. Refit filter and hose.

Plz rate if helped.

The pump fiter is probably blocked.
Remove lower rear panel of washer.
Locate, and remove large black hose on bottom of tub.
Remove plastic filter inside, and clean.
Refit filter and hose.
Should now be o/k.
Before you do anything, lay the drain hose down into a bucket or bowl, and drain all the water out, so you do not have a flood when you remove the hose.
please rate my fixya solution.
Thanks.

The possible problems here are blockages or pump failure. Blockages are the more likely explanation but pumps can fail. If the washing machine will not empty the water out you may also not be able to open the door on some washing machines although these days it's much rarer to have a pneumatic lock on the door due to cost cutting (if a washing machine has a pneumatic door safety lock a rubber hose is connected to the door interlock from the pressure chamber bottle on the tub - water in the tub forces air up this tube and locks the door, which is released when the water is pumped out and the air pressure drops).
Some washing machines have a filter at the front of the machine that can be checked for blockages. Sometimes the filter is hidden behind a removable trim or panel at the base of the front. (Some Hoover & Hotpoint washing machines do not have any customer accessible pump filters - if in doubt it will tell you in the instruction book).
If your washing machine has a water pump filter and a filter drain hose you should be able to drain the water from the washing machine into a bowl without moving the washing machine. Open the pump filter flap and pull the small drain hose forward. Take the bung out and drain into a bowl. It's likely to be painstakingly slow but at least you don't have to try and pull out a heavy washing machine full of washing and water.
If your washing machine doesn't have a pump filter, or it has a pump filter but no draining hose then it's a bit trickier. To drain the washing machine, you will need to remove the drain hose from the drain pipe at the back of the washing machine, and lower it into a bowl or bucket. Many plumbers now plumb the drain hose into the U bend directly under the sink instead of a separate waste pipe at the back of the washer. If yours is connected directly to the u-bend, you can usually unscrew it easily. Remember though, that with the pipe disconnected from the U bend, any water poured down the sink will flood out into the cupboard until the hose is reconnected.

Once you have drained the water, you need to check for blockages in the pump by unscrewing the pump filter. If none is found, sometimes a blockage can occur in the plastic connector that the drain hose is connected to at the sink end (if connected this way)
Once you have the drain hose disconnected and lowered into a bowl or bucket the water should siphon out as long as the pipe is low enough. You are likely to get several bowls full of water from the washing machine. If little or no water comes out then it may be blocked by an item of clothing like a sock and it won't be possible to empty the machine this way or it is going to be a long process.
Once the last bit of water has drained out, the washing machine may now spin as the safety system for preventing a spin while water is in the machine will now recognize the water has gone and allow a spin. Keep the pipe low down and in the bowl or bucket and put the washing machine on a spin only program. Note, this last step is not strictly necessary as once drained, the door should open. However, you might prefer to try to spin a few more bowls of water out.
Clearly if you put more water into the machine it is likely to fail again until the fault is rectified but these instructions should at least get the clothes out.
Other possible obstructions could be inside the sump hose leading to the water pump. Many Hotpoint washing machines have a filter inside the sump hose which gets blocked. Finally, the pump itself can be faulty.