I have a Samsung 13kg fully automatic washing machine WA13V5. It gave an error message 5E and stopped working. The book says the error message stands for the water does not drain. The filters are clean. What can the problem be? Could it be the pump? How can I test it? Thanks

Hi from retired Englishman in SW France,
To test the pump see near the end ------->

Here are my complete, general pre-typed guidance notes for checking both the filter and the motor ;-0)
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If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob.

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

I have 13kg samsong washing machen and an 4E occur so what its problem please ?