When twisting back and forward does not help, do the following when you unplugged the mashine from the electricity.
1. remove the bottom front panel by unscrewing the one visible screw (star)
2. gently remove the front panel, it is held by plastic clips
3. unscrew the 4 pump screws. now you can push the pump out of its position.
4. shake the pump a little and you might be able twist it open but becareful water might come out and you do not want that on the inside of the machine
5. with a pair of plyers you can squeeze the metal ring on the black hose and remove the black hose from the pump. This gives you access to the inside of the pump and you probably find the trouble already there.
(I just found many hair pins, rubber bands and collarholders)
6. put it all back in place again and run a rinsing program and pumping cycle to check you tightend the black hose well and no leaks apear.
Good luck!
Hi You will have to turn it to open
the pump cap. Hope this helps...please elaborate and post
back for further assistance. Daniel
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Hi Daniel
We have tried turning the cap anti clockwise with all our strength but it does not move at all.
Thanks
Suzanne
The instructions say to only turn it anti clockwise. I have managed to force it open now with pliers but thank you for trying. I'm afraid that wasnt a workable solution.
When twisting back and forward does not help, do the following when you unplugged the mashine from the electricity.
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