There is a metal rod under the ice bucket. This rod sticks out from the back of the bucket. Where it inserts into the ice shelf, you will see a small square hole. This is what changes it from crushed to cubed. It is an actuator that moves the rod to allow cubes to come out. Stick a screwdriver into the square hole and move the actuator up and down. Then reinsert the ice-bucket and that should fix the problem. Hope this helps.
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