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If you are still under MFG warranty and bought it from Best Buy they will ship it to service most likely, If you have their service plan they will be able to ship it for service... this needs to be serviced by a professional repair place...
If the "!ZOOM ERROR" message is displayed on the digital camera, switch the camera off and on again 2 or 3 times. If this does not clear the error, take the camera to your nearest FUJIFILM Service Station for testing and repairs. Problem may caused by lens zooming gears stuck.
Does the lens extend and retract as normal?
If so then the internal drive gear for the zoom / focus has been damaged and will need to be repaired/ replaced.
If the whole lens will not move or is stuck then it needs to be removed, stripped and re-assembled.
whilst reading out loud instruction to fix the 'zoom error' my wife turned and twisted the zoom lens clockwise and shake th camera gently - all of a certain it worked again as per normal - try it - hope it works for you too!
Have the same problem (Guest). Spoke to a Fuji film agent who said that a person had this problem and fixed it by removing batteries and card, place the camera in two seal plastic bags and leave in freezer over night.Take out next morning and leave for a few hours, then insert card and batteries.
I tried twice without success.
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