Cannot clear error message "Document

None of these worked for me. Here is my FIX:
Open the part containing the rollers. You can see a white plastic part which stop the documents feeded into the adf. Lower this part and insert a page into the adf just a bit further than where it would have stopped from that white stopper. This forces the machine to feed the document and clears the error right away. You only have to do this once and from then mine worked fine.

If the device is not functioning properly or to clear memory, reset it. Important: If resetting the printer's power does not clear the error or return the machine to a functioning state, it may be necessary to attempt a service reset. for instructions to attempt a service reset.

1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)
   
   Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.
   
   
2. Wait approximately ten seconds and then press the <ON/OFF> button again.
   
   
3. Wait until the device has completed its cycling process before submitting another job request.

Service Reset:

1. On the operator panel, press and hold the <ON/OFF> button for one second to power off the printer. (The display will go blank.)
   
   Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.
   
   
2. Confirm the printer is not on and then unplug the power cord from the back of the printer.
   If the power cord was disconnected (as stated in step 1) in order to shut off the printer, go to step 3.
   
   
3. Press the <ON/OFF> button repeatedly five times.
   
   
4. Re-connect the power cord.
   
   
5. Press the <ON/OFF> button to power the printer back on.
   
   
6. Wait until the device has completed its cycling process before submitting another job request.

Solution:2 Load documents properly into the MX310 document feeder

Load the documents properly into the Automatic Document Feeder (ADF) Fan the documents and then align the edges before loading them into ADF.

1. Remove all documents from the ADF.
   
   
2. Fan out the sheets of paper well so that they do not stick together.
   
   
3. Stack the documents on a flat surface to align the edges of the paper.
   
4. Insert the top of the document, face up, into the ADF until a beep is heard.
   
   

Ensure that the edge of the document stack is in line with the Paper Size Mark (A) imprinted on the Document Tray.

Hello,
The sensor may be dirty even if it looks like there is no paper jam. Take a bottle of compressed air and give it a once over. Make sure you don't shake or tip the compressed air as you don't want to fast freeze anything.
If this does nothing, you probably have a failed sensor which will need replacing.
Chris

on the top of your printer, the ADF section (Automatic Document Feeder) where the documents is feed to for faxing, check if there is a paper stuck in it.
or better open the ADFcover and examine a latch switch make sure it is standing up right.

hi. maybe is sensor problem in the adf. open the upper cover and check for little flag sensor .

Issue: ERROR LCD: DOCUMENT IN ADF
Solution: Remove foreign object from the Automatic Document Feeder (ADF) - MX310
Check the Automatic Document Feeder (ADF) for obstructions
Follow this procedure to check the ADF for obstructions. You do not need to turn off the power when clearing document jams.
Document jams in the ADF (Document Tray)

1. Press <Stop/Reset>.
   
   
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
   
   
   
   
   
3. Remove the jammed page from under the roller to the Feeder Cover side.
   
   
   
   
4. Pull out the jammed document from the ADF. If the document cannot be easily pulled out, proceed to section Document jams in the ADF (inner side).
   
   
   
   
5. After removing the jammed document or if a document is not jammed, check the document feed area to make sure there is no foreign material. If you find foreign material, carefully remove it.
   
6. Close the Feeder Cover.
   
   Note : If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.
   
   When rescanning the document after clearing the error, rescan it from the first page.
   
   Note: The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
   In this case, reduce the number of document pages to approximately half of the loading capacity. Another alternative is to scan from the platen glass.
   
   

• If documents remain in the ADF after pressing <Stop/Reset> during scanning, [Document in ADF] will appear on the LCD. Press <OK> so that the remaining document is automatically fed out.
  
• When rescanning the document after clearing the error, rescan it from the first page.
  
  
  
  

Document jams in the ADF (inner side)

1. Press <Stop/Reset>.
   
   
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
   
   
   
   
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
   
   
   
   
4. Open the Document Cover and pull out the document from the inner side.
   
   
   
   
5. Close the Document Cover.
   
   
6. Close the Feeder Cover.
   
   Note: When rescanning the document after clearing the error, rescan it from the first page.
   

Document jams in the ADF (Document Output Slot)
If the document is jammed in the Document Output Slot, pull it out.
Note: When rescanning the document after clearing the error, rescan it from the first page.


Trust this is helpful. Please vote. :)

Try Canon support. Type your query. Click "Search"
Example: Type "clear ADF" (You may have paper or some obstruction in the Auto Document Feeder).

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=238&modelid=10444#SupportDetailAct

Canon Pixma MX330, ADF error, Code : 2,103,0
Here's what I found. There were no stuck gears or pieces of plastic caught anywhere.
The ****** can still feed paper, except for (consistently) the last page -->error/stuck.
1) In order to CLEAR THE ERROR you need to do two things
a) & b):
a) Press OK, WITH THE HOOD OPEN, with a piece of paper loaded in the ADF, being careful to grab the paper manually as it comes out of the bottom of the hood.
b) Windex the strip of glass surface which sits under the ADF next to the platen. This needs to be done with attention to minute detail, and a bright LED flashlight; since ink smudges off of documents and collects on the glass with alarming frequency. The machine may think these smudges are caught/jammed paper.
2) In order to SCAN a stack of paper, add one blank sheet to the bottom of your document. This page will be the one that
fails to clear the ADF, generates an error, and must be manually cleared before the next job.
The rest of your pages will have already scanned.

Repeat Every Time You Use it