Possible that the phone has hung up because there are errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone still does not open the music player then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.
SOURCE: I can't open my music player in nokia 5130. phone
why my nokia 5130 can't open music player?
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