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Posted on Apr 17, 2011
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Message that something is wrong with the color cartridge or that it is not correct cartridge for this printer

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Harish Ramaiah

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  • Expert 124 Answers
  • Posted on Apr 17, 2011
Harish  Ramaiah
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0helpful
4answers

I have a HP Color Laserjet 2025. I recently replaced the color cartridges and when I tried to replace the black toner cartridge I got the message - "remove the shipping lock on the black toner...

My suggestion is to put the 2 cartridges next to each other and look at them as closely as you can. There has to be a difference between the one that works and the ones that give the error.
Something that just occurred to me. Check the slot where the black cartridge sits. Check it for something that could have fallen off the original cartridge and is wedged in the slot. Compare the slot with another cartridges slot.
Because one cartridge works and others don't, it tells me it's a physical(hardware) problem not electrical.
0helpful
1answer

I keep getting the message "unsupported right cartridge" on my printer. I have checked the installation a thousand times. Please help

Message signals that the right cartridge is not correctly recognized.
May have several causes:
1. Cartridge model is wrong (not a Lexmark color cartridge 33 or 35). In this case one must replace the cartridge with the printer.
2.
You use the correct cartridge but it is not recognized correctly. Try to clean the contacts on the cartridge and the printer with a soft towel or cloth.
3. If after you have cleaned the contacts you received the same message means that the cartridge is defective and must replace it with a new one.
0helpful
1answer

I have the following message all the time:

You have to replace the colour cartridhe, The printer has detected something wrong with the current one.(If you have already cleaned the contacts of the cartridge)
0helpful
1answer

Cartridge Error message on our Lexmark X5150

The Lexmark machines are designed to kick out anything it suspects may be refilled. If your old cartridge has bad print nozzles this may be tripping the error. Printers are typically for sensitive with their color cartridges anyway because the manufacturers make more money on the color ones. You can try looking around the settings on the machine and in the printer preferences to see if you can tell it to ignore the ink levels and see if you can continue to print.
0helpful
1answer

Won't accept color cartridge

Is this a manufacturer cartridge or a knockoff? Knockoff cartridges can for sure cause that message. If it is a new one, it is possible it may be the wrong one. Check your manual. If this is also not the problem, then your printer has an internal problem and needs repair. Hope this helps. Cheers.
0helpful
1answer

I just installed a new black ink. The error message keeps on saying wrong color cartridge installed. I replaced with the correct one for my officejet v40. Black 15.

did you try changing the color cartridge too? I had problems with ink cartridges that were not HP cartridges.( not made by HP but some other co.)
0helpful
1answer

Wrong cartridge?

Doubled check the cartridge numbers and that they match what is on the printer. If no match get correct ones.
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Cartridge problem

removed both cartridges and reinstall again, pls make sure that the cartridges are seated correctly
0helpful
1answer

Error 1203 cartridge error

There seems to be something wrong with the color cartridge that i had refilled. Even though the place that refills them says theres nothing wrong with it, the printer wont accept it. I just removed it :) thanks!
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