Hello, it sounds like your Neptune's bearings and seal need replaced... See NeptuneBearing for more info on replacing your bearings and renting the special tool kit to save you time.
I see that you have a MAH4000 Neptune. Did you know that your machine shipped with a faulty door latch wax motor that will eventually damage the control board? See NeptuneHelpSong for a video that explains what happens when it fails. You can proactively upgrade your wax motor before it fails and prevent the failure to the control board.
I hope this helps...
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