Hi kaliyahsherr,
I see that your Dell will not restore to an earlier restore point.
What version of windows do you have on your Dell?
I believe you already did try to do system restore but it did not work right, does it give you an error unable to restore to the selcted restore point, if that is the error then meaning there is a peroblem with that restoration point that you have selcted have you tried a different restore point?
If you did then most probably the system restore program on your windows is having issue restoring the system to any date that you may have on your system restore. if this is the case then the only option would be reinstalling windows starting from scratch.
There is another way to do System Restore on your computer but this is only known to work with Windows XP, I haven't tried with Vista nor Win7 yet.
we do a System Restore in the Command Prompt, see steps below.
> From shut down turn your Computer back on then keep on tapping F8 to select and boot into Safemode in Command Prompt.
> Once in the Command Prompt on the blinking cursor you should type in \windows\system32\restore\rstrui.exe after typing this in it should look like this C:\windows\system32\restore\rstrui.exe, then press Enter.
> After pressing Enter this should show you a list of dates for the restore points highlight a data and time when you want to do the system restore and see if it will work outside windows.
> If this does not work then there is something wrong with Windows and needs to be reinstalled for the fix on your concern.
I hope that this information can be helpful regarding your concern.
Have a nice day,
mvincentc
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