Hi there,
If the display shows drum error you can try cleaning it by following the steps below:
1. Open the front cover.
2. Pull the drum (black) and toner (gray) towards you, put a little force on it.
3. Remove the toner by holding down the tab on the side of the drum, then pull the toner out.
4. Use a dry lint-free cloth to clean the roller inside the drum unit. Make sure to remove any excess toner from it.
5. Put the toner back to the drum, make sure that it clicks, Reinstall the drum and toner back to the machine,
6. Close the cover.
If the display still shows drum error, go ahead and do the drum reset.
1. Open the front cover
2. Press the Options button on the control panel
3. The display should show "Replace Drum - 1. Yes 2. No
4. Press 1 to reset the drum count
5. Close front cover. The display should show the date & time
If still it shows drum error, The drum unit needs to be replace. After replacing the drum unit, do the drum reset again,
Hope this helps.
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