This is a common problem on these printers, the solution involves taking it apart which may not be for you but if you fancy giving it a go then follow the instructions in the PDF below from HPs site...
http://h30499.www3.hp.com/hpeb/attachments/hpeb/bsc-413/141987/1/298322.pdf
Make sure the all colour are one brand. if yes, change the rad one,
to be more confident you change with the cartridge,
but I m sure that is not solid ink liquid with "paper" and other ink,
sometime the kind of paper can be influential,
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