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Our Keurig stopped working. The lights do not blink to tell us that the water is heating up. I have pulled out the plug, taken off the water container. Not sure what to do next.
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The problem is often that the machine develops a leak in the hose that is rightover the transformer...the water drips onto the transformer and kills that...then you have no power to run the machine.
Same here. (I have the Mini Plus B31) Called Keurig and these are the steps they walked me through. Not sure which part actually fixed the problem, but it worked.
1. Turn off machine. Using a paperclip clean out the holes in the needles (3 in the top, one in the bottom of the k-cup holder).
2. If water is inside the heating core (assuming it is as nothing happened when you tried to brew), with the machine turned off, press and hold the brew button. After 5 seconds the pump will kick on and discharge the water. Make sure you have a cup in place to catch the water.
3. Dispose of that water.
4. Unplug the machine.
5. Wait 5 seconds.
6. Plug machine back in.
7. Turn on.
8. Run empty cycle without a k-cup and only use the minimum amount of water (6 oz).
9. Dispose of that water after it brews (hopefully).
If still nothing is happening, call Keurig.
10. Brew your coffee, tea, choco, etc.
Note: was told by Keurig rep that whenever you use hot chocolate, to run an empty rinse cycle afterwards before brewing another cup. This will help prevent any choco from going up inside the machine and possibily blocking the water flow.
Hope it works! Mine did after following these instructions. The rep also wanted me to measure the amount of water that came out afterwards. Not sure what the next step would be because my call got dropped, but the machine works. Sipping on a cup now...
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