Print carriage access door is open or ink cartridge cover is open. getting this message but nothing is open!! It says to hold down ok button for 5 seconds but nothing is happening. I turned off but it come sback on with same message.

It won't recognise the black cartridge in the printer and may even throw an error code. Use the black and white option setting for printing.

To resolve print carriage access door or ink cartridge cover open error just dial toll free number HP Customer Service Phone Number +1-800-281-3707 24*7 available for your service with the help of qualified technicians. HP Customer Support Phone Number 1 8002813707Help

Hi,

Here are some steps that can help you resolve the problem.

Close the cartridge access door securely, if cartridge access door is open even slightly, the print cartridge light will blink.
1. Open the cartridge access door, once carriage moves to the center of the printer.
2. Check inside the printer and make sure that there are no obstructions that are preventing the cartridge access door from closing , if there's any obstruction remove it.
3. Close the cartridge access door completely.
Do the Print Self Test
Press and hold the Cancel button, and then press the Start Copy Color button
Release both buttons at the same time
If the issue persists, Make sure that the cartridges are installed
1. Open the cartridge access door, once carriage moves to the center of the printer.
2. Wait until the carriage is idle and silent
3. Check the cartridge slots in the carriage to make sure that the cartridges are installed.
4. Try to reinstall it again.
5. Lightly press down on a cartridge to release it, and then pull the cartridge toward you out of its slot.
6. Check the nozzles on the cartridges to see if the protective tape is still attached
Note: Do not touch the copper-colored contacts or ink nozzles
7. Hold the cartridge by its sides
8. Slide the cartridge into its designated slot at a slightly upward angle.
9. Press the cartridge inward until it snaps into place
10.Close the cartridge access door
Do the Print Self Test
Press and hold the Cancel button, and then press the Start Copy Color button
Release both buttons at the same time
If still the problem persist contact HP for the service.


I hope this will be able to help you.

Thank you for choosing Fixya

Replacing the print cartridges

1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge NOTE: It is normal to see ink buildup in the print cartridge slots.
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge
5. Close the print-carriage access door.

Back to top Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.

1. When the message displays, press OK . The HP Officejet will print an alignment page.
2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:

• Low ink levels
• Ink cartridge approaching expiration date

CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:

1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access door
2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridge
3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tape
4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridge
5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.

Identifying parts of the printheads Use the table below to identify the parts:

1. Printhead handle
2. Printhead tower
3. Copper contacts
4. Plastic tape
5. Ink nozzles

Do not touch:

• Copper contacts
• Ink nozzles
• Printhead tower

If iam not wrong you want to replace the Ink Cartridge. Please follow the below mentioned instruction.

Replacing the print cartridges

1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge NOTE: It is normal to see ink buildup in the print cartridge slots.
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge
5. Close the print-carriage access door.

Back to top Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.

1. When the message displays, press OK . The HP Officejet will print an alignment page.
2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

Regards,
Shrey

Follow this procedure to install print cartridges in you printer.

1 Turn on the HP Officejet, and then lift open the print-carriage access door.





The print carriage moves into view.


2 After the carriage stops moving, push down on the top of the print
cartridge to release it, and then pull it toward you out of its slot.




3 Remove the new print cartridge from its packaging and, being careful to
touch only the black plastic, gently remove the tape by using the pink pull tab.




Caution! Do not touch the gold-colored contacts or ink nozzles.
Once you have removed the plastic tape, install the print cartridge
immediately to prevent the ink from drying in the nozzles.


4 Hold the black or photo print cartridge with the HP label on top. Slide the print cartridge at a slight angle up into the right side of the print carriage.
Press firmly until the print cartridge snaps into place.
Caution! Do not attempt to push the cartridge straight into the slot.
It must slide in at a upward slight angle.




5 Hold the tri-color print cartridge with the HP label on top. Slide the print
cartridge at a slight angle into the left side of the print carriage.
Press firmly until the print cartridge snaps into place.
Caution! Do not attempt to push the cartridge straight into the slot.
It must slide in at a slight upward angle.



Note: You must install both print cartridges in order for your HP Officejet to work.



6 Close the print-carriage access door.
“Press OK to print Align page” appears on the display.
7 Press OK.

Follow the steps given below and check for the results

=== Cleaning the ink Cartridges ===

Even if the cartridge is new, follow the steps below to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge.

1. Verify that the product is turned on. NOTE: If the HP product is not turned on, you will not be able to remove the print cartridges.
2. Open the unit to access the print cartridges.
3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord without turning off the unit using the power button. If you turn the unit off the print cartridges will be capped to prevent them from drying out and you will not be able to remove them. You must unplug the power cord to prevent the print carriage from moving.
4. Remove both print cartridges.
5. Verify that the part number on the cartridge is the correct part number for the unit.
6. Using a cotton swab or lint free cloth (like a coffee filter) lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge. Figure 1: Electrical contacts NOTE: When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months).
7. Wipe the contacts with a dry, cotton cloth, as shown, to dry the contacts and finish cleaning. Figure 2: Wiping the contacts
8. Reinsert the cartridges and lock them in place.
9. Close the top cover or access door and plug in the power cord.
10. If the error continues, repeat these steps. If further cleaning fails to clear the error, proceed to "Step two: Cleaning the print carriage contacts" below.

Step two: Cleaning the print carriage contacts Have the following materials available to clean the print carriage contacts:

• Cotton swabs or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges) CAUTION: Be careful not to get ink on hands or clothing.

Do the follow to clean the cartridge contacts inside the product:

1. If the unit is off, turn it on.
2. Open the unit to access the print cartridges.
3. After the print carriage stops moving, unplug the power cord. Do not turn the unit off before unplugging the power cord.
4. Remove both print cartridges.
5. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage as shown below. Figure 3: Cleaning the carriage contacts (your model may look slightly different)
6. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (your model may look slightly different)
7. Wait five minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding.
8. Reinsert the print cartridges when prompted and then close the top cover or access door.
9. If the message recurs, replace the print cartridge indicated by the message. If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement.
10. If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure

If the issue still persists then try the following steps to identify the problem ink cartridge
1. Remove both the ink cartridges
2. Insert the Color ink cartridge first and close the ink access door
3. Check if you are getting any error message or the ink cartridge light is blinking
4. Now remove the color ink cartridge and then insert the black ink cartridge and close the ink access door
5. Check if you are getting any error message or the ink cartridge light is blinking
Replace the problem ink cartridge anc then check

Replacing the print cartridges

1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge NOTE: It is normal to see ink buildup in the print cartridge slots.
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge
5. Close the print-carriage access door.

Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.

1. When the message displays, press OK . The HP Officejet will print an alignment page.
2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .