Maytag Neptune MAH5500B Front Load Washer Logo
Posted on Jun 12, 2011
Answered by a Fixya Expert

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At beginning of wash cycle when washer is filling also fills the liquid fabric softener and goes in with the laundry detergent then there is no fabric softener for the rinse cycle.

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  • Posted on Jun 12, 2011
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Hello, Thank You for using FixYa. I will be helping you today.Sounds like the softner valve is stuck open. You would have to open the top and start the cycle and see if the softner valve is getting power to it. If its not and water is comming through it is stuck open and needs to be replaced. If it is getting 120volts to it the control board would have to be replaced.
Thank You and please rate my answer if it was helpful..

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0helpful
1answer

How do you use the tub clean?

Read these instructions carefully before
beginning the TUB CLEAN cycle.
1
Open the door and remove any clothing in
the wash drum.
2
Open the dispenser drawer.
3
Add liquid chlorine bleach or tub cleaner.
Some powder or tablet tub cleaners which
are manufactured for this purpose can be
used.
(NOTE : Do not add any laundry detergent
or fabric softener to the drawer when using
TUB CLEAN.)
- If using liquid chlorine bleach
Add liquid chlorine bleach to the bleach
compartment of the drawer.
(NOTE : Do not exceed the maximum
fill line and do not pour undiluted liquid
bleach directly into the wash drum.)
- If using powder cleaner
Remove the liquid detergent cup and
add powder cleaner to the main wash
compartment of the drawer.
- If using tablet cleaner
Add tablet cleaner to the wash drum
directly.
(NOTE : Do not add tablet cleaner to the
drawer.)
4
Close the drawer and washer door.
5
Select TUB CLEAN and press START.
NOTE : It is recommended that TUB CLEAN
should be repeated monthly.
If mildew or musty smell already exists, run TUB
CLEAN for 3 consecutive weeks.
After TUB CLEAN is complete or when the washer
is not used, leave the washer door open for better
ventilation and drying inside of the washer
0helpful
1answer

Laundry detergent & fabric softener go into the washer at the same time immediately when started, the fabric softener should only be released when rinse cycle begins, how do I fix this?

without knowing what your machine is I would suggest that you start your load with only detergent in it the after it has filled and is agitating add the fabric softener-you may have to pause the cycle to do this-hope this helped-cheers Denny
10helpful
1answer

Frigidaire washing machine fabric softner will not dispense out

Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.

2helpful
1answer

I would like to know what laundry detergent and softner to use in my front load, and the right amount to use. I buy the H E products and some of them are really sudsy in the wash sink and I have this awful...

You should use HE detergent following the directions for that detergent. You can add liquid fabric softener. Make sure to fill the appropriate compartment to the Min line if you are doing a small load.

I've never used a washer that drained into a sink (always had a stand pipe). However, I suspect that the gummy residue is the excess softener that was removed in the rinse cycle. Try rinsing the sink with hot water after a laundry. This is part of the procedure to clean the inserts and detergent/bleach/fabric softener drawer when you get a build up in the drawer. In the future, use less fabric softener in the washer. Alternately, skip the fabric softener in the washer but use a dryer fabric softener.

The manuals for most Frigidaire appliances are available from http://www.frigidaire.com/manuals .
The direct link for the manual (in English) for the is: http://manuals.frigidaire.com/prodinfo_pdf/Webster/134609000een.pdf .

I hope this helps.

Cindy Wells
0helpful
1answer

10 year old filled the fabric softener dispenser with liquid laundry detergent.

Hi,

No problem... just run a cycle with old clothing or even nothing in it and then you'll be fine...

heatman101
0helpful
2answers

Maytag a112 manual on how to add bleach AND fabric softener

Hi
Choosing Your Detergent, Bleach, and Fabric Softener..
Learn what the different items you need to wash your laundry.
Liquid Laundry Detergent and Fabric Softeners
When using liquid laundry detergent, you do not want to poor it directly on your laundry. The dyes in the liquid laundry soap could stain your clothing. You will want to start your washing machine and add the liquid laundry soap while the water is filling the washing machine.
You then can add your laundry once you have about and eighth of the washing machine tub filled. This will ensure your laundry doesn't become stained by the detergent. You should only add the amount that is poured into the cup to the fill line. When you add more, you could find yourself wading through mounds of bubbles overflowing from your washing machine.
The same reasoning applies to liquid fabric softeners. However, liquid fabric softeners are added to the washing cycle after the initial washing cycle is finished. You will want to add the fabric softener once the washing machine has filled with water and started to agitate. This keeps the fabric softener from touching the laundry and will work it into your clothing better.
Powdered Laundry Detergent
You will want to add one cup of loose laundry detergent to your washing machine in the same manner you would do the liquid laundry detergent. By doing this, the powdered laundry detergent will dissolve easier.
Bleach
When adding bleach to your laundry, there is a small triangular cup in the corner of your washing machine. By adding one cup of bleach into that dispenser, the bleach will be added to the laundry at a precise time during the wash cycle.
Setting Your Washing Machine
Most washing machines have three or four cycles. For instance, the Maytag Washer I have has four cycles, regular, permanent press, delicate, and soak.
Regular Washing Cycle
The regular cycle is used for the following types of clothes and other apparel:
• Jeans
• Towels
• Blankets
• Sheets
• Quilts
• Bedspreads
The soil types for this cycle are heavy, normal, and light. This means clothes or other articles that are lightly too heavily soiled should be washed in this cycle. This is due to the washing cycles can be set from a minimum of eight to fourteen minutes maximum. You can use all three of the water temperatures in this cycle.
1Permanent Press Washing Cycle
The permanent press washing cycle is used on the clothes that may or may not need to be ironed.
Such as:
• Blouses
• Shirts
• T-shirts
• Under garments. This would be your unmentionables and socks.
• Jackets
• Sheets
• Baby Clothing
The soil types for this wash cycle are normal and light. The washing times for the permanent press cycle are six minutes to ten minutes. You can use all three washing temperature modes for this cycle as well.
Delicate Washing Cycle
The delicate washing cycle is normally used for sweaters, cotton, silks, and other fabrics that need to be washed with care.
The soil types for the delicate cycle are normal and light. The washing times for the delicate cycle are four and six minutes. It is best to wash your delicate clothes in warm or cold water. Always wash clothing that is more than forty percent cotton in cold water to prevent shrinking.
Soak Washing Cycle
The soak cycle would be used for heavily soiled clothing, such as, football and baseball uniforms. This will help rid the uniforms of caked on mud and grass stains.
You can also use this cycle if you wish to only bleach your white's once a week or once a month with bleach.
Washing Your Laundry
Choose the cycle you need for your laundry. Add the laundry detergent, fabric softener, and bleach (remember regular liquid bleach is for white clothes only.) Start the washing machine and let fill to dissolve the dry detergent or to mix in the liquid detergent.
Now add your clothes to the washing machine. Clothes the lid so the washing machine will continue to wash your clothes.
If you are using a Laundromat, put your clothes in the washing area and shut the lid or door. Add your detergent and other cleaning items in the correct compartments. Put in the correct amount of change so the washer will start.

Thanks for contacting fixya.com
2helpful
2answers

MAH8700AWW - No Fabric Softener

Not sure if you've ever resolved this issue, but I'm dealing with it myself. I have come across this service manual that gives a very detailed illustration of the systems, how it works and how to test it.
Focus on pages 15 thru 25. Hope this helps you.
http://www.servicematters.com/maytag_library/docs/16026126.pdf
0helpful
1answer

Water goes thru fabric softener dispenser not soap dispenser!

Yes you will need a service call, you may have a issue with the water valve or control, At the start of the cycle it should not be filling the softener dispenser till later in the program.
0helpful
2answers

The softener holder just fills with water but will not drain.

Is water left in the dispenser at the end of the cycle?
About two tablespoons of water remaining in the dispenser compartment at the end of the cycle is normal. At the end of the wash cycle, fresh water automatically cleans the dispenser. Check that the cycle is complete before opening the dispenser drawer.
Is the dispenser drawer clogged?
A clogged dispenser can block the flow of water through the dispenser and cause water to leak out. Manually remove the dispenser, and clean any leftover detergent or additives that could clog the flow of water through the dispenser. Also, check that the detergent drawer is always completely closed during the cycle. If the drawer is not closed completely, water can leak out onto the floor.
Are the additives dispensing too early?
Here are a few things that can cause the additives (detergent, fabric softener or liquid chlorine bleach) to dispense early:
  • Check that the dispenser is not overfilled. Do not fill past the MAX fill lines on the dispenser. Overfilling can cause early dispensing of liquid chlorine bleach and/or fabric softener.
  • Check that the detergent separator is in the correct position. For liquid detergent, the separator should be in the front position. For powdered detergent, the separator should be in the rear position. If the separator is in the rear position while you are using liquid detergent, it will dispense immediately, which is not how it is designed to work.
  • Use powdered HE detergent when using the DELAY WASH option. Liquid detergent may dispense prior to the start of wash.
Are the additives dispensing too late?
The additives will not dispense until the proper time if the DELAY WASH option is selected.
0helpful
1answer

Can I use color safe bleach in my new cabrio, and if so where do I put it?

According to the manual on pages 12 & 13.

1.
Place a load of sorted clothes into the washer. See “Laundry
Tips.”
■ Load evenly to maintain washer balance. Mix large and
small items. Items should move easily through the wash
water.
■ Load only to the top of the basket as shown. Overloading
can cause poor cleaning. Items need to move easily
through the wash water.
2. Pour measured powdered or liquid High Efficiency detergent
into the detergent dispenser. Always use the detergent
dispenser, and do not put detergent directly onto clothes in
the washer.
3. Add color-safe bleach (powdered or liquid) to this dispenser,
if needed. Be sure to match powdered color-safe bleach with
powdered detergent or match liquid color-safe bleach with
liquid detergent.
4. Pour measured liquid chlorine bleach into the liquid chlorine
bleach dispenser, if needed. Bleach is diluted and
automatically dispensed at the proper time during the wash
cycle.
■ Do not overfill. Do not dilute. Do not use more than 1 cup
(250 mL) for a full load. Use less with a smaller load size.
■ Follow the garment and the chlorine bleach
manufacturer’s directions for proper use.
■ To avoid spilling, use a cup with a pouring spout. Do not
let bleach splash, drip, or run down into the washer basket.
■ At the end of the cycle, a small amount of water may be
left in the dispenser. This is normal.
NOTE: Use only liquid chlorine bleach in this dispenser.

5. Pour measured liquid fabric softener into the fabric softener
dispenser, if desired.
■ Do not overfill. The dispenser holds 3 oz (94 mL), or a
capful of fabric softener.
■ The fabric softener is dispensed in the final rinse. If Extra
Rinse is selected, the fabric softener will be dispensed
during the Extra Rinse.
■ Do not spill or drip any fabric softener onto the clothes.
■ At the end of the cycle, a small amount of water may be
left in the dispenser. This is normal.
NOTE: Use only liquid fabric softener in this dispenser.
6. Close the washer lid.
7. Press POWER. This turns on the washer display.
8. Select a Wash Cycle. See “Cycles.”
9. Select the desired Modifiers. See “Modifiers.”
10. Select an Option, if desired. See “Options.”
11. Select Delay Wash, if desired. See “Delay Wash” in the
“Modifiers” section.
12. Press START. The wash cycle begins, and the display shows
the estimated remaining time. The lid will lock.
NOTE: If you do not press Start within 5 minutes of pressing
Power, the washer automatically shuts off.


The way that I read the manual, your color safe bleach would go in the detergent dispenser. Your liquid chlorine bleach would go in the bleach dispenser.

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