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When looking at the head, you will see to two gray rectangle pieces. Press them both at the same time between your thumb and forefinger and then pull. It should come unlatched and reveal the line spool on the inside
JOE Hagan, i went to that address but it was no help at all! i too need a 18 v battery for a mit cordless battery for a drill/driver, with no luck at all.
I have to be the bearer of bad news. These are mass produced to give you the lowest price possible. They are made in Keorea/Taiwan and unfortunately do not make replacement parts. These are sold to any company that pays enough to put their name on it. Shop force makes the same drill and several other brands. So when something goes bad you have to replace the entire drill (only comes in the combo pk). You can't buy seperate pieces. Try shop force or Master craft. They're similar to what you have. Found one on Ebay. IF you keep looking you can probably find a seller with just the charger. Good luck http://cgi.ebay.com/18V-Cordless-Drill-with-charger-battery-NEW_W0QQitemZ260460074195QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item3ca4a154d3&_trksid=p3286.c0.m14
You should probably contact Customer Service regarding this. I'd say it's a problem with the batteries rather than the chargers considering this looks like a recent EPC model - 1800 444 224
hi
my guess:
it droped many times or at least 1
open the device and look for any broken, loose, torn pieces
if its fixable by you - do it(soldring, glue...)
if not.....
good luck
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