I am sorry that you have not had a level of service that you expected. According to the Terms and Conditions of Use:
Refund Policy
Subscription payments are non-refundable. Refunds of single-problem service fees are provided only if two conditions are met: (i) you request a refund within thirty (30) calendar days following the date you purchased the service, and (ii) we agree (in our reasonable discretion) that you did not receive professional-level advice and guidance on your product. If you believe that you are entitled to a refund, please contact us with your refund request and a description of your case. We will respond as quickly as we can.
Contact us is at the bottom of the page.
Sign in to PayPal.
Navigate to the "Profile" screen by clicking "Profile" button.
By default, your personal info will appear.
Click "My Money" to view your financial details.
Click the blue "Update" link next to "My Preapproved Payments."
A list will appear, with the merchants who you have agreed to automatically pay via your PayPal account.
All merchants you've ever agreed to reoccurring payments with will appear.
Click on the desired merchant.
Click the blue "Cancel" button next to "Status" at the top.
Click "Yes" when a confirmation box appears.
Once the payment is successfully canceled, you will see "Canceled on XX," where XX is the date.
Hope this helps
212 views
Usually answered in minutes!
×