Hi Though I believe the
issue is with the pump motor assembly that is not responding and so should be
replaced however, as you want to check the agitator assembly then please check
this video for step by step instructions on removing the agitator assembly: Hope this helps...please post back for further assistance. Daniel
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Thanks Daniel. I figured out that it pulls up. I opened the top of the machine and removed the rin and regardless of what the motor sounded like, I was shocked at all the guynk and dried/ wet lint not only under the rim, but outside the basket, as well. The bolts at the bottom of the basket were too "iffy" to try and remove them and risk them breaking. So, I cleaned everything up both inside and outside the machine, put more grease on the stem, reattached the agitator and I've run a few loads thus far without any problem. Judging from the sound alone, I suspect you may be right about a pump going out. It's just a matter of time. Thank you for your response. (By the way, the space between the basket and the tub is so minimal, I can't imagine anything but a sock, if that, made it down there).
I very much appreciate your help and responded in a "Comment" on the site (my first time using it, so didn't know to do otherwise).
Julie
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