We recently got this MP3 player and have been trying to upload songs from our libary. Most of the songs have went fine however we bought a song from I-Tunes that will not upload. we have followed the directions to a T but it will not say to add to player

Sync to your windows media player....Labeling Unkown Songs: open Windows Media Player and go to libary click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar click Choose Columns put a check next to Genre, Rating, artist and album artist whatever you want. Right click song under artist and edit same with album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then syc with your media player then load songs to it........Or drag and drop

check your it-tunes software

my mp3 player is not working. there is no option to choose from the songs in the libary.

on the acctual zen creative stone website it has a tool sign and if u click that then it will find all the information on the song and edit it on to ur songs,
make sure u install the site before going ahead with the plan
all the best ,
anonymos

You need to update to the latest firmware then use the libary update or reset to defult settings if thats dusen't work. :)

The latest Firmware has new games, blurtooth settings and things that will help u get rid of the phroblems

Try transferring the songs directly to the music folder of the player and check if they would be recognized by the player. And make sure the Bitrate is in the range of 120-320kbps .

Hi i was trying to download my music to my pc from my mp3 and accidently unplugged the cable and as i turned it back on i lost all my music files. How do i retreive my music?

This is because the player does not recognize tracks that havent been uploaded by Sonic Stage(You might have a CD of this software along with an mp3 player)

I think you have a virus on your computer. If there is any hope for your songs, try to copy them to another computer. If they don't work there, they are probably infected. Sorry!

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck