Sounds
like the Focus and Optical Image Stabilization drive motors are bound
or broken. To fix this wrong will need disasemble the lens unit, focousing unit to do service; if needs, replace the damaged parts and assemble to run normally. Don't do this if your camera is under warranty.
Or, unless there are no
marks on the case and they wouldn't think that it had been dropped or
gotten wet, well you know, Panasonic will normaly repair or replace it as long
as it is due to manufacture defect.
Hope this helps.
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Thanks for your expertise. Now I know.
Yes, indeed.
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