You could try to reset the camera back to original factory settings .
Follow the appropriate procedure below for your camera.
Using an Initialize option in the menu
Since Cyber-shot cameras have different menu system layouts, refer to the instruction manual
Using a RESET button
1.Locate the RESET button on the camera.
2.Use a pointed object (like a ballpoint pen) to press and hold the RESET button for 2-3 seconds.
3.After 2-3 seconds has elapsed, release the RESET button.
Performing a manual power reset
1.Turn off the camera.
2.Remove the battery pack.
3.Remove the button-sized lithium battery.
4.Allow the camera to remain without power for 30 seconds.
5.Reinsert the button-sized lithium battery.
6.Reinsert the battery pack.
7.Turn on the camera.
If your camera is experiencing an issue and the issue is not resolved by performing the appropriate reset procedure above, then service may be required. Click HERE for available service options.
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