Hi and welcome to FixYa,
Have you checked the internal temps of the freezer? The ice maker will freeze ice cubes below 32 F but... if the freezer does not reach 14 - 16 F it will NOT cycle at all. If there is a slow running or failed evaporator fan, ice on the evaporator coils (defrost problem), or a problem with the door / light switch it will NOT make ice.
I would download this manual: ( file name SAM0059.pdf ) See page 31 & 32
http://www.mediafire.com/?a3wx4cr10a9ikm6
This link wil take you thru at least 2 pages before giving you the option to download the 4.16 mb file.
Run the diagnostics on the refirgerator by pressing Power Cool and Power Freeze button for 8 seconds and then cycle thru the readouts. There is a legend for the CODE read outs on page 32 of the manual.
One final note... check the condensor coils in the back of the unit for massive amounts of lint build up. Clean as necessary. Usually if this area is dirty, the metal part of the chassis where the door gaskets close is VERY warm to the touch. This condition causes the freezer temp to rise far enough to stop the production of ice.
Thanks for choosing FixYa,
Kelly
First check to make sure there is nothing blocking the opening from the icebucket to the chute, or within the chute itself.
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Also click this link for more help. http://howtobyme.blogspot.com/2011/06/ice-maker-will-not-dispense-without.html ---------- This should help.Thanks.Helpmech.
Hi,
In case the ice is not getting ejected and seems to be stuck in the ice
maker, the defect lies in the ejector mechanism. Since the ice maker
cannot eject the ice, you need to put it to the manual shut off mode, so
that ice maker doesn't continue to make more ice. In such a scenario,
you will need to shut off the power to the freezer for carrying out the
repair, so if you are not comfortable with handling electrical
appliances, you could seek professional help.
Does the ice maker have ice inside the slots but will not drop the ice? What is the correct model number of your refrigerator? If the slots are empty try filling with tap water and once the water freezes and drops the ice and then does not refill with water that will point to the water control valve. If the ice maker does nothing it will be the ice maker that will need to be replaced. For the model JCD2389G uses the=> D7824706Q Ice Maker Assembly and the water control valve is=> 12001892 Water Inlet Valve I am here if you have questions....Sea Breeze
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this does not tell me how to fix it? If I hit reset it dispenses the ice if not it does nothing. I want to know how to fix it or else this does me no good
Your answer does not help at all. I want to know how to fix the problem. It does not dispense the ice unless I hit the reset and then it goes through it normal process. If you cant tell me how to fix it then I don't want to pay for it. You are only telling me what I already know. If you cant tell me how to fix it move me to someone who can or refund the charge. Totally dissatisfied.
Are you going to answer? Please refund our money and we will look for someone that wants to do what they are paid for.
I am not getting answers from the previous person for some reason? I have a Samsung RS2530 and the ice machine is not dropping ice unless I hit reset and then it goes through the process. How do you fix this promblem?
How do you do that? Can you just replace the ice maker. What is the cost? Every appliance repair I have spoken with said it is easy and the part is less than $80?
I dont think you understand me. The dispensers are fine. The water dispenser is fine. The ice does not drop. If I hit reset it will drop refill the water but then it does not drop again. Please dont waste your time or mine. I will contact Samsung tech support and find help there. Please refund my money Thank you
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