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Do you have a thin layer of ice in bottom of freezer? If so, its a clogged drain - drain located "behind" back wall in "freezer" side (bottom).
If not, may be a broken or leaky water line or water valve - best serviced by an appliance repair technician... GL
Please rate us 4 thumbs up!!!! Tips Provided by: GOFAR Services, LLC - Refrigerator repair Houston, Katy, Spring and Woodlands, TX!
The water is from the melted frost of the defrost cycle. The drain at the bottom of the back wall of the freezer is blocked so instead of the water draining into the pan where it will evaperate,it's pooling on the freezer floor and freezing, in many case when the floor indent is full the water will leak onto the floor.By pulling the refrigerator out from the wall,there will be a tube behind the service panel on the right side when looking at it from the rear,that tube can be removed and cleared,then clear the nozzle it connects to inside the freezer.
Look in the freezer floor to see if you have ice built up and over flowing into the floor. If so you have a clogged drain line which is located in the freezer behind the lower basket in the litttle gap at the bottom of the back wall. If you don't have that, the water line that runs to the water in the door is located at the front left side as well and you can get to that by pulling off the bottom piece of plastic that runs along the bottom of the whole machine.
most likely you have a plugged and frozen defrost drain. check behind the bottom basket of your freezer section to confirm this you will find alot of ice build up. to repair you self:
unplug refrig.
unload freezer section
remove rear access cover (on jenn-air's there are 2 screws about mid way up they are painted white and arent very obvious).
clear all ice
flush drain hole with warm water. ( i use a turkey baster filled with hot water to get best results)
hi dear you have to unplug ur ridge and then open the freezer door remove the food try to defrost the ice by a hair dryer then remove the basket boil some water and pour it on the white metal back inside the freezer tell you feel the water goes inside ,your problem is drain blockage ,or stop the fridge for 24hours and it will work normally
If you look behind the bottom two baskets, you'll notice a white bottle attached to the back. This is the water reservoir bottle for the water on your freezer door. It probably has a pin hole leak. Pull out the baskets, and then try to dispense some water. You should notice water spraying out. I found my water bottle on the following website: www.partselect.com. I hope this helps
Mor than likely you have a clogged defrost drain. Drain is located at the bottom of freezer compartment behind the back panel. You will have to remove the panel and blow out (or vacuum) the drain hole. Hope this helps
most likely you have a plugged drain int he freezer compartment. if yo will look under and behind the lower basket in your freezer you will most likely see a bunch of ice build up. clear this ice out then you will see a drain hole in the center section behind the metal cover in the rear try to get some hot water into this hole to clear ice and to clear the drain then u shoul be good to go. thanks for using Fix Ya Peyton
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