You need to replace the waste toner collection bottle. The waste toner bottle has to be replaced every 30,000 Letter pages on average. Order part number 42869401. The directions will come with the replacement unit. Remove and dispose of the old waste toner carefully.
Manuals for the C9600 series printers are available from OkiData: http://my.okidata.com/PP-C9600hdn.nsf?opendatabase . You can order the waste toner bottle for $14 from OKI here: http://esales.okidata.com/IWCatProductPage.process?Merchant_Id=1&Section_Id=5001&pcount=1&Product_Id=1102864 . Other online vendors have the part as well.
I hope this helps.
Cindy Wells
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