Our dehumidifier isn't draining into tank anymore and shuts off.

Daniele, the drain hole or drain hole tubing, that that flows thru to the bucket may be clogged. To loosen & remove the clog, do the following:

1. Turn the Master ON/OFF Switch to OFF & unplug the unit.

2. Remove the bucket from the unit.

3. Using an 18" long plastic Zip Tie or something similar (NO wire coat hangers, though).That's appropriately sized to fit into the hole or tube. Carefully insert the Zip Tie in to the drain hole or tube and continue to insert it until you reach a bend in the tube. You must gingerly work it past this bend, until the Zip Tie bottoms out or you run out of usable Zip Tie. Slowly pull it back out while rotating (twisting) it, This will help dislodge any clogs. As you reach the inserted end of the Zip Tie, be prepared for some water to follow.

Completing the above, should dislodge any clogs and water will start draining back into the tank. Be sure that you have the humidity extraction level set on 35%, after you turn the unit back ON.