For severe HP OJ 6500/6500A print quality/missing color issues there
could be an air bubble/air gaps in the printer ink lines or a portion of the
PRINTHEAD is dry, so you should first perform a Clean PrintHead procedure from
your printer control panel.
NOTE: If one or more the colors were previously dry
fired during printing (i.e. if you continued printing using only a few colors
to one, air may have been accidently ingested into the ink lines between the
cartridge(s) and PRINTHEAD. To recover from this problem, you may have to run
the Clean Printhead procedure 2-3 times.
If a problem persists then it is suggested to
review the steps outlined on the following HP 920 support pages, including
printhead removal/printer cleaning and service station cleaning. It is
suggested you refer to printer manufacturer instructions first as the Inkjet411
procedures are provided for general guidance purposes only. A dirty service
station can cause poor image quality and/or ink cross-contamination between
different colors:
http://inkjet411.retailinkjet.com/?page_id=1495
If the problem still cannot be corrected, then the
PRINTHEAD may be dry and may need to be flushed (i.e. with warm water as it
could have dried out, but this is a function of how much you print).
Remove and soak in hot water for 5
minutes...thoroughly dry printhead prior to re-installing. Retest. For more
information please visit:
http://inkjet411.retailinkjet.com/?page_id=856
Worst case scenario the PRINTHEAD may simply be electrically
damaged or at end-of-life (typically fails between 3,000 and 5,000 printed
pages) and may require replacement, usually accompanied by error messages like Incompatible
Printhead or Ink Delivery/System Failure. NOTE: The PRINTHEAD will eventually
fail in time. For more information on the how the PRINTHEAD works, watch the
video here: http://inkjet411.retailinkjet.com/?page_id=1983
To verify Printhead performance, run the Tap 41
diagnostic test, (Pen Status: Pen OK).....for printer model instructions please
visit:
http://www.Inkjet411.com
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
This process uses ink to attempt to unclog and clean the nozzles in the printhead.
This might take a few minutes and will use one or more sheets of paper.
To clean the printhead from the control panel
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. Press Setup.
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
5. Press any button to return to the Tools menu.
To clean the printhead from the Printer Toolbox
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. In the HP Solution Center, click Settings.
Work with ink cartridges 1513. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean Printhead.
6. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality
of the printed page. You should only initiate the next phase of cleaning if the print
quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems persist after cleaning and aligning, contact HP
support.
To clean the printhead from the embedded Web server
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. Click the Device Settings tab, click Device Services in the left pane, select Clean
Printheads from the drop-down list in the Print Quality section, and then click Run
Diagnostic
Good luck................Pete
In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.
Thank you for using Fixya
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