My Velocity Micro Cruz Reader (R101)'s screen appears to be frozen... It just shows the "CRUZ" logo and stop loading after that... What should I do?

Do a hard reset, you will lose your data, but the lock screen will be gone

To update the firmware you can follow the directions here http://www.ehow.com/how_7890482_update-cruz-reader-firmware.html

I used a similar method when I had my Cruz Reader R101. This process is called "side-loading"
You will have to download a file to your computer (not your tablet), remove the SD media card from your cruz, then transfer the downloaded file from your computer to it, then replace the SD card to your cruz.


Also you can download the user manual here http://www.retrevo.com/support/Velocity-R101-Tablets-manual/id/23894dj696/t/2/ which shows how to remove the card, and this is a great reference to keep on your reader. For example, page 14 shows how to transfer files to and from your reader. Good luck!

THIS IS NOT A SOLUTION:
Anyone at all have a resolution for this issue? I bought this tablet for my granddaughter and I feel so bad that it won't load the internet! Just like the original poster said Click on the internet icon and it starts to load the google start screen then just as the progress bar on the top gets to the end POOF! It stops loading and goes right back to the 'desktop'. It is driving me crazy. I did a system restore and that did nothing. I tried removing all kinds of programs and that did nothing. VERY FRUSTRATING! I can't believe there are this many people having the same issue and to date no one still has an answer!

Turn off it for a while, then start it, it should be fine. If not, contact the supplier for tech help, they should be helpful.
Android 4.0 Tablet PC

Update your firmware... Go to cruz reader website and follow the directions on updating or downloading firmware... This worked for me... Unlocked and brought cruz back to factory settings good luck

george,have you gotten a solution yet? mines is doing the same thing

Go here Ms.Brown ->link

Hi.

Press reset hole button using a paperclip, then hold down volume + button until 'Cruz' appears on display. That will reset the tablet.

You can download the ADB driver for the Cruz Reader from Velocity Micro here.

Hope this helps

Ray

My mom's did the same thing. Try holding in the reset button and the power button at the same time for 25 - 30 seconds. release them both when you see the Cruz boot screen appear. It should be fine after that