Have downloaded the product twice and repaired it as directed. When I restart my computer and then click on the icon i get a message that says the certificate is missing or damaged. This is the second cd that I have this problem with. The first one I returned to Bestbuy and was given a new package.

IssueThe solutions in this document address the issue of print jobs getting stuck in the print queue . The following symptoms might also accompany this issue, and this document does address these other symptoms:

• Printer won't print
• Printer is offline
• No response from product

Click the plus sign () next to your operating system for more information.Show all ' Hide allMac OS X 10.4 and 10.5 Mac OS X 10.6 and OS X 10.7 Windows VistaFollow these steps for the Windows Vista operating system.IMPORTANT: You must follow these solutions in the order presented to resolve the issue. NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.Before you begin: Check the hardware If your HP product has any problems with the hardware, such as a paper jam or a carriage jam, incorrectly installed cartridges, or even low ink, it could appear that print jobs are getting stuck in the print queue. Following are some examples of hardware-related problems:

Show me some example hardware-related problems.

If you notice any of these issues, HP recommends searching for a document that is more specific to the hardware issue. For example, if you see blinking lights on your product, or there is an error message on the computer, search HP's Web site for the specific error message or blinking lights.

Otherwise, continue with the solutions in this document.Solution one: Download a tool to resolve the issue automatically HP designed a quick and easy tool that diagnoses and resolves many printing problems: The HP Print Diagnostic Utility. HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

What does the Print Diagnostic Utility do?

Step one: Download and install the Print Diagnostic UtilityNOTE:The HP Print Diagnostic Utility might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.

1. Click the following link to download the Print Diagnostic Utility. Link to toolFile size HP Print Diagnostic Utility 1.51M
2. Make sure your computer meets the system requirements, and then click Download .
3. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
   Method one: Run the utilityMethod two: Save the utility
4. When the Print Diagnostic Utility finishes installing, it automatically searches for installed printers, and then displays the list. Figure 21: Example tool with list of HP products installed

Step two: Run the Print Diagnostic Utility

1. Press the Power button ( ) to turn on the product, if it is not already on.
2. From the Printer column in the Print Diagnostic Utility, select your HP product.
   Product not in the list?
3. Click Next . The Print Diagnostic Utility first checks whether the selected printer is the default, and offers the option to make it default.
4. Click Fix Printing . The Print Diagnostic Utility checks the connection for your product and, if the connection fails, it offers options to help. Figure 22: Example failed connection
5. Then, the Print Diagnostic Utility diagnoses various printing problems, and then displays a list of results. The results will display either when an error is detected, or when the diagnosis is complete if there are no errors. Figure 23: Example Print Diagnostic Utility results

Step three: Resolve diagnosed printing problems

1. In the Print Diagnostic Utility results screen, look for items with a red X ( ) next to them. Items with green check marks ( ) are fine. Items with a green wrench ( ) were identified and fixed automatically by the tool.
   • If you see one or more red X ( ), continue with these steps.
   • If you see only green check marks ( ), the tool did not find any problems.
   • If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
   • If you see any yellow exclamation points ( ), treat this as a warning. The suggested fix is optional.
2. Click the item with the red X ( ) to select it, and then click Fix . The Print Diagnostic Utility automatically fixes the diagnosed issues, if possible, and displays results on the screen.
3. When you have finished fixing all the diagnosed problems, click Test Print in the Print Diagnostic Utility. The product prints a test page.
   • If the test page prints successfully , you do not need to continue troubleshooting. You resolved the issue.
   • If the test page does not print , click Restart Computer in the Print Diagnostic Utility. After the computer restarts, try running the tool again.
   • If you are still experiencing printing issues , click one of the options presented in the Print Diagnostic Utility. You will be directed to support options tailored to your printer. Figure 24: Example of additional support options

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Restart the computer and check the print queueFollow these steps to resolve the issue manually if the tool did not resolve the issue.

1. On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
2. After the computer restarts, double-click the printer icon ( ) in the lower right corner (the notification area) of the computer. The print queue opens.Figure 25: The printer icon in the notification areaNo printer icon in the notification area?
   
   If you do not see the printer icon, click the Windows icon ( ), click Control Panel , click Printers , and then double-click the icon for your product ( ).

• If there are no print jobs in the print queue , you resolved the issue and you do not need to continue troubleshooting.
• If the print jobs remain in the print queue , continue to the next solution.

Solution three: Check the connection between the HP product and the computer (connectivity)A common cause of print jobs getting stuck in the print queue is the communication between your computer and your HP product (connectivity). First, select the type of connection your HP product uses, and then follow the steps.

Help me determine my connection type.

USB Wired (Ethernet) or wireless network Solution four: Check the print driver and the portIf you ever installed more than one HP product on the computer, the product might not be the default printer, or the wrong print driver might have been configured. Follow these steps to check the print driver configuration.

1. On the Windows taskbar, click the Windows icon ( ), click Control Panel , and then click Printers . The Printers folder opens.
2. Look for a green checkmark ( ) next to the product icon. This checkmark indicates which product is the default printer for Windows.Figure 36: Example of default printer icon
   • If the wrong product is the default , right-click the icon for the correct product, click Set as Default Printer , and then continue to the next step.
   • If the correct product is the default , continue to the next step.
3. Right-click the icon for your product, and then click Properties . The printer Properties window opens.
4. Click the Ports tab.
5. Look for your product under the Description column, and then view the Ports column to the left.
6. Select your connection type to determine which port you should use.
   USBWired (Ethernet) or wireless network
7. Look under the Printer column and make sure that the product listed matches your product. This indicates that the print driver is correct.If the port setting or the print driver is not correct, you must reinstall the HP software. See the instructions in this document to remove and reinstall the HP software.
8. Restart the computer, and then try the print job again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution five: Determine whether the printer is paused or offline

1. Return to the Printers folder that you opened earlier in this document.
2. Right-click the name of the product, and then click Open .
3. Click Printer .
4. On the print queue menu bar, click Printer , and then look for the Pause Printing and Use Printer Offline items in the menu.
5. Make sure that there is no checkmark next to either item. If a checkmark displays next to either item, click to clear it.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution six: Manually clear the print queueVideo of manually clearing the print queueThe following video demonstrates how to clear the print queue in Windows Vista and Windows 7. If you cannot see the video or to view the video in a different size, click here to view the video on YouTube.

1. Return to the Printers folder that you opened earlier in this document.
2. Right-click the name of the product, and then click Open .
3. Click Printer , and then click Cancel All Documents .
4. Click Yes to confirm the action.
5. If documents remain in the print queue, restart the computer.
6. Try printing again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution seven: Restart the Print Spooler deviceVideo of restarting the Print Spooler deviceNOTE:The following instructions also work for Windows Vista.The following video demonstrates how to restart the Print Spooler in Windows 7. If you cannot see the video or to view the video in a different size, click here to view the video on YouTube.

1. On the Windows taskbar, click the Windows icon ( ), click Control Panel , and then click Administrative Tools .
2. Double-click Services .
3. On the User Account Control window, click Continue .
4. Click Print Spooler .
5. Click Stop to stop the Print Spooler.
6. Click Start to restart the Print Spooler.
7. Click OK .
8. Restart the computer.
9. Try the print job again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution eight: Check the software programIf print jobs from one specific software program are getting stuck in the print queue, the issue might be with the software program or the print driver.

1. Close the software program from which you are trying to print, and then open it again.
2. Print a document from the software program.
3. If the print job gets stuck in the print queue again, try printing a document from Notepad to determine whether the problem is with the program or the driver:
   1. Repeat the steps earlier in this document to manually clear the print queue.
   2. On the Windows taskbar, click the Windows icon ( ), click All Programs , click Accessories , and then click Notepad .
   3. Type a test message in Notepad.
   4. Click File , and then click Print .
   5. Select your HP product, and then click OK to print.
   If you can print the document from Notepad, but not from the software program, contact the software program manufacturer for assistance.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution nine: Remove and reinstall the HP softwareIf the previous solutions failed, follow these steps to remove and reinstall the product software.Step one: Remove the software

1. Unplug the USB cable from the HP product.
2. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Windows Control Panel opens.
3. Under Programs , click Uninstall a Program . A list of programs installed on your computer opens.
4. In the list of installed programs, click your HP product, and then click Uninstall/Change . The HP Uninstaller opens.
5. Select Uninstall all HP products , and then click Next .
6. Follow the on-screen instructions to complete the software removal.CAUTION:If the uninstaller asks you to remove shared files, click No . Other programs that use these files might not work if you delete the files.
7. Disconnect the product from the power source, and then restart the computer.

Step two: Reinstall the softwareAfter you complete the previous steps, you can reinstall the product software and drivers with one of the following methods:

• Download from the Web: Right-click the following link, HP Software and Drivers , and then click Open in New Window , to download the latest software from the HP Web site. The software available on the HP Web site is usually more current than the software on the CD.
• Software CD: Insert the software CD that shipped with your HP product into the computer, and then follow the on-screen instructions.

When you have reinstalled the software, try printing again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution ten: Perform a power resetA power reset drains the power from the product and returns to the same settings after restarting. A power reset is a common troubleshooting step, and you can perform one for conditions like print jobs getting stuck in the queue.

1. Press the Power button ( ) to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

MPORTANT: You must follow these solutions in the order presented to resolve the issue.Solution one: Make sure that the All-in-One displays in the Print & Fax folder on your computer Follow these steps to make sure that the product is in the list of printers on your computer.On the upper-left corner of the computer desktop, click the Apple menu icon ( ), and then click System Preferences on the drop-down menu.Click Print & Fax to open the Printers list.If your product displays in the list , continue to the next solution. If your product does not display in the list , continue with these steps: Click the Plus sign ( ), select your HP product from the list, and then click Add . After a few seconds, the product displays in the Printers list. Press the Scan button on the product to try the scan again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution. Solution two: Restart the All-in-One and the computer Follow these steps to restart the product and the computer, and then try the scan job again.NOTE:Make sure that the product connects directly to an electrical outlet and not through a surge protector or power strip.Step one: estart the computer Close all open applications, such as Safari, Word, or iTunes: Click the name of the application (<Application Name> ) on the menu bar, next to the Apple menu icon ( ) on the upper-left corner of your computer screen.Click Quit <Application Name> at the bottom of the drop-down menu.Repeat these steps for each open application. Click the Apple menu icon ( ), and then click Shut Down on the drop-down menu.Click Shut Down in the pop-up window, or just wait for the computer to automatically shut down. Once the computer is off, press the Power button to turn on the computer.
Step two: Restart the All-in-One Press the Power button ( ) to turn off the product.Wait 15 seconds. Press the Power button ( ) to turn on the product.tep three: Try the scan again Press the Scan button on the product to try the scan job again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution three: Check the connection between the All-in-One and the computer Select your connection type from the following options, and then follow the steps to check the connection between the product and the computer.show USB connection show Wired (Ethernet) network connection show Wireless network connection Solution four: Uninstall and then reinstall the HP software Follow these steps to remove the HP software, repair disk permissions, and then download and install the latest HP software.Step one: Uninstall the HP software From the computer desktop, double-click the Macintosh HD icon.Click Applications .Click Hewlett-Packard Double-click HP Uninstaller .Follow the on-screen instructions to run HP Uninstaller .From the Macintosh HD menu, click Users .Click the correct user name.Click Library .Click Preferences . Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."Close out of Preferences .Step two: Repair disk permissions From Macintosh HD , click Applications . Click Utilities . Double-click Disk Utility .Follow the on-screen instructions to run Disk Utility .Close out of Repair Disk Permissions .Step three: Download and then install the latest HP software You must download and then install the latest HP product software in order for your computer to connect to the product.Disconnect the USB cable from both the product and the computer (if you already connected it).Turn the product on. Browse to the Get Software and Drivers page: Get Software and Drivers Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:show If prompted to enter your product in the window .show If prompted to select your operating system .Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.Click More Info , and then read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.Click Download . This option allows you to install the software at any time after the download completes.Click Save , and then browse to the location on your computer where you want to save the file.Click Save . The software ownloads to your computer.Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.Browse to where you saved the file, and then double-click the file to start the installation.Follow the on-screen instructions to complete the installation.Step four: Try the scan again Press the Scan button on the product to try the scan job again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution. Solution five: Check the TWAIN file Follow these steps to make sure that you have the correct TWAIN file on your computer.Step one: Check the TWAIN file on your computer From the computer desktop, double-click the Macintosh HD icon.Click System . Click Library .Click CFMSupport .Click TWAIN Source Manager.Shlb to view the property formation for the file: f the file size is 8 KB (8,192 bytes), skip to the next solution to format the hard drive to the HFS+ format.If the file size is less than or more than 8KB , continue to the next step.Step two: Download and then install the latest TWAIN file from Twain.com Go to www wain.org (in English).Locate and then click the Downloads tab or link. Locate and then click the Mac OS X TWAIN (DSM) file to begin the download process.NOTE:The Mac DSM file might be located toward the bottom of the Downloads page.Follow the on-screen download instructions. A TWAIN_for_Mac_OS_X_SDK.dmg.bin file downloads to your computer. This file should automatically, and includes the file TWAIN_for_Mac_OS_X_SDK.dmg .NOTE:If the for_Mac_OS_X_SDK.dmg.bin file does not unstuff automatically, double-click AIN_for_Mac_OS_X_SDK.dmg.bin to unstuff the file.Double-click AIN_for_Mac_OS_X_SDK.dmg to mount the Disk Image file.Install the TWAIN files. The disk icon that is installed contains the following items:Libraries folder Samples folder TWAIN for Mac OS X Release Notes.html file Double-click Libraries . Copy the Twain Source Manager.Shlb file to Macintosh HD\System ibrary\CFMSupport.Step three: Try the scan again press the Scan button on the product to try the scan job again.If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution six: Format the hard drive to the HFS+ format Follow these steps to check whether the hard drive is in the HFS+ format. From the computer desktop, double-click the Macintosh HD icon.Click Applications .Click Utilities . Double-click Disk Utility .Select the OS X hard disk in the pane on the left side of the Disk Utility window.Click the Information tab.If the format is not HFS+ or Mac OS X extended , contact apple for instructions on how to reformat the hard drive to the HFS+ format.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution. Solution seven: Quit the Personal Digital Assistant (PDA) software The Palm Background Software and Transport Monitor can interfere with communication to HP All-in-One products.Step one: Locate and then quit the PDA software From the computer desktop, double-click the Macintosh HD icon.Click Applications .Click Utilities .Double-click Process Viewer or Activity Monitor .Locate and then click Palm Background Software from the Process Name list. Click Process .Click Quit Process .Locate and then click Transport Monitor from the Process ame list.Click Process .Click Quit Process . step two: Try the scan again Press the Scan button on the product to try the scan job again.If the scan is successful , note that you must repeat these steps to quit the PDA software each time before scanning.If the product does not scan , ontinue to the next solution.Solution eight: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Hello!
Please go to HP official site http://www.hp.com/
Mouse over this tab:

• Shop for Products &
  Services

and choose "Support & Drivers" (the last one in the list), click on it.
Click on the green box "Drivers and Software" enter the product name or number (if you don't know it-just in case-click on Detect Your Product icon).
Download the driver and install (double click on downloaded driver>run>plug in the camera if prompted>continue/allow installation. Unplug the camera before you restart your computer. restart your computer.

Regards!

Use ccleaner which can be downloaded and is free from filehippo.com. Use the registry scanner and follow directions. You can also restart pc and this might fix it.

Unplug the USB cable;
Go to the printer and faxes folder from control panel and check if there any documents is showing pending;
If still its there right click on it and click on "Cancel all pages"
Then if it shows deleting Restart the computer;
Then put the CD in the computer ;
Goto My computer- Right click on Black HP logo - Click on Explore - Open UTIL (Folder)- Open CCC (Folder)- Double Click on UNINSTALLATION L1 file;

Otherwise Delete the printers Icon from the Printer and Faxes folder

Restart the computer

Click on the following Link to download :

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3390949&lc=en&cc=us&dlc=en&lang=en&cc=us

Select your Operating System
Click on download
Save it to your Desktop
Run the software
Select Add a Device
Finish the installation
Try to print
This should resolve the issue
Regards Soumajit

Try This :

Delete the printer icon from the Printer and faxes folder; Disconnect the USB cable (If connected through USB);
Put in the driver disc; Goto my computer; Right click on the black HP logo click on Explore;
Click on UTIL(Folder)- click on CCC(Folder)- Click on Uninstallation L1 ;
Take out the CD restart the computer

Download the sofware from hp.com;
Link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=467980&lc=en&cc=us&dlc=en&lang=en&cc=us
Select the OS;
Click on download
Save it to your Desktop
Run the software;
Click on Add a Device and reinstall the driver;
This should resolved the issue

Regards
Soumajit

download atf cleaner here, make sure you download it to your desktop so you can find it. restart in safe mode by repeatedly tapping the f8 key as the computer starts. double click on the atf cleaner icon on your desktop to open it, put a check in the "select all " box and click on "empty selected". always run it twice and look for the message " no files were removed" .
Use this program everytime you leave your internet browser, always run it twice. it's fast and gets rid of all that **** a spyware/maleware sorts through. if you get the "no file were removed " message then your clean. If you have no internet related programs open and you never get all the trash out, you most like ly have a virus or bigger issue. post here again if you need further assistance. Regards

setup is corrupted download the new version

Step one: Restart the computer
Click Start and click Shut Down.
Click Restart or select Restart from the menu. Click OK.
After the computer restarts, double-click the Printer icon in the system tray located at the bottom, right of the computer. The print queue opens. If no documents appear in the print queue, the issue is resolved.
If the issue continues, proceed to the next step.
Step two: Check the product cable, Disconnect the USB cable from the product and from the computer.
Wait 5 to 6 seconds. Reconnect the USB cable to the product and computer.
(NOTE: The product must be connected directly to the computer using a USB cable or a powered USB hub. If the product is connected to the computer through a non-powered USB hub, or if the type of hub is unknown, connect the product directly to the computer) after the product is connected to the computer, the product should start printing the jobs in the print queue. If the issue continues, proceed to the next step.
Step three: Determine whether the product is paused or offline, Click Start and click Printers and Faxes. The Printers and Faxes window appears. In the Printers and Faxes window, right-click the product icon and click Open. The Printers folder opens. On the menu bar, click Printer. Make sure that the Pause Printing and Use Printer Offline options are not selected. If a check mark appears next to either option, click to remove it. If the menu includes Use Printer Online, click that option.
If neither Pause Printing nor Use Printer Offline is selected, press Esc to leave the menu without making changes.
If the issue continues, proceed to the next step.
Step four: Stop the print queue, Double-click Macintosh HD, Double-click the Application/Utilities folder.
Open the Print Setup Utility folder; Double-click the appropriate product in the product list to open the print queue.
Click Start Jobs. (NOTE: If the queue was accidentally stopped, the print job will resume automatically. If the issue continues, proceed to the next step)
Step five: Delete the print jobs, Double-click Macintosh HD, Double-click the Application/Utilities folder.
Open the Print Setup Utility folder, Click a print job and click the Delete icon. Repeat the steps for all the jobs in the print queue, Click Start Jobs, Double-click the appropriate product in the product list to open the print queue.
When the print queue is empty, click Start Jobs. Try the print job again. If the issue continues, proceed to the next step.
Step six: Remove and re-add the product to the printer list, Double-click Macintosh HD, Double-click the Application/Utilities folder, Open the Print Setup Utility folder, Select the appropriate product.
Click the red X to delete the product from the computer, Disconnect the USB or Ethernet cable from the product.
Close all open windows and restart the computer, after the computer is restarted, double-click Macintosh HD.
Double-click the Application/Utilities folder, Open the Print Setup Utility folder, and Reconnect the USB or Ethernet cable to the product. If the product is not automatically added, click Add. Select the product to add and click the Add button. After a few seconds, the product appears in the printer list. Try the print job again.