My scanner bar will not scan the whole paper, so that i can send a fax. it stops at the end of the paper and then the screen say unable to scan, copy or send a fax. Whats the problem, I need help
Does it say Scanner Failure...?
If then try these steps mentioned bellow:
Remove all the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is above the place wher we install ink cartridges it is a metal part which moves in a metal bar) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Then if it prompts the ink cartridges insert ink cartidges
Now try printing a test page or make a copy
If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit
Good Luck
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