HTC HD2 Smartphone Logo
Posted on Aug 03, 2011
Answered by a Fixya Expert

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Dear expert, i have some problem with my tmobile htc hd2, i bought from ebay & it was unlocked until few weeks ago it worked normally. but one day the problem happened, i can't acces my pictures/files in my sd card. it said "sd card is full/missing". i tried to find the answer but nothing worked. so i used it for few weeks. then one day when i browsed the internet, suddenly this phone had a new problem,hangs.... i did the soft reset.but i can't slide the lock bar above. i have to press the red button & slide the lock bar for many times until it can be unlocked. but if i press the back button then slide the lock bar,usually worked. i upgraded the software in tmobile last week. and the result is: the sd card can be read again.but the lock bar still the same, won't unlock after i pressed the red button, it only work when i pressed the back button then slide the lock bar. would you please help me to fix this problem? i live outside us, so i can't take it back to tmobile. i called the htc care, but they said that they can't help... thank you very much for your help, regards, PJ

1 Answer

Bala Gopan

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  • Expert 142 Answers
  • Posted on Aug 10, 2011
Bala Gopan
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Joined: Jul 02, 2008
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First off please access your sd card via computer and make some space on the card . Its always ideal you keep 20 % space free on the card .
Now please do a hard reset of the phone ( considering that you are on default windows mobile 6.5 )
Go to

  1. Menu > All Settings > System > Clear Storage.
  2. Enter 1234.
OR
  1. With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
  2. While holding the volume buttons, press the END/POWER button briefly and then release it.
  3. When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
  4. Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset.
NOTE : PLEASE TAKE A BACKUP OF YOUR DATA , USE PIM BACKUP,

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